My organization has hundreds of recordings from weekly webinars over the years. Is it possible to generate a transcript for these existing recordings and if so, how would I do this. All my searching only leads to generating transcripts going forward and the answers do not seem to be applicable to this specific use case. 

Thanks

Hi everyone. Can someone point me to where I can find the release schedule for Zoom Phone? There was a recent update to the call logs which really threw me for a loop. I found the release notes but obviously too late. I'm mostly familiar with Salesforce where they publish pre-release notes that tell you what's coming. I'm looking for something similar for Zoom Phone so I'm not caught off guard after the next release. Thanks!

Hello,

We currently have a Call Queue set up with 3 users. However, these users have varying availability hours to take calls (e.g., 7am-10am, 2pm-5pm, etc.). How can we go about making sure that the calls are only routed to available users? Does this happen automatically if the user were to set their availability hours under Phone > Call Handling? This is a little tricky, because the users are available for all other types of call between 7-5, but they just only monitor the call center during select hours. Is there a way to attach availability to calls that come in through the Call Queue specifically? What about the Opt-Out function? Would that be useful here?

Thank you so much!

Kind Regards

Is there a way to manage ownership of those that respond to received messages or calls.   In a team of 8 persons, we are often unsure of who managed/responded to a specific call. Within the Zoom messages, how can we "initial" who has assumed responsibility for any particular call or message?

Thank you Zoom community

Kenny

I tried to create a summary of a 2 hour meeting last night but nothing has arrived in my email.

So I tried a test meeting today (with just myself!) and I spoke for a few minutes having clicked "start summary" at the beginning and "stop summary" at the end. I did get an email this time, but it says

"****'s Zoom Meeting could not be generated due to insufficient transcript."

What am I doing wrong? I'm not sure what kind of account I have, but it is a paid for version.

Thanks in advance.

I have purchased the "Zoom Phone Australia & New Zealand Unlimited Calling" today.

But when I try to call the Zoom test number 8378 or my mobile phone, it keeps saying "The requested service is not available in your calling plan". Can anyone help me with this? Thank you very much!