Welcome to the Zoom Community

cancel
Showing results for 
Search instead for 
Did you mean: 
407486members
195752posts

Latest Tweets by Zoom

Recent Activity

Transcripts of Phone Calls

We use the transcripts of our phone conversations, by pasting them into ChatGPT and creating custom responses for our cases. We need the transcripts in order to have GPT create these responses. I didn't see ZOOM being able to provide these transcript... Show more

We use the transcripts of our phone conversations, by pasting them into ChatGPT and creating custom responses for our cases. We need the transcripts in order to have GPT create these responses. I didn't see ZOOM being able to provide these transcripts.


Show less

reply-icon Latest Reply - 

How to play recorded calls

The ZVA seems to often provide "imaginary" answers. Can someone please tell me where to find this " phone icon next to a recorded call"? I am trying to listen to a recorded call, but could not find where to play it. This is very frustrating. Thank yo... Show more

The ZVA seems to often provide "imaginary" answers. 

 

Can someone please tell me where to find this " phone icon next to a recorded call"?

 

I am trying to listen to a recorded call, but could not find where to play it.  This is very frustrating. 

 

Thank you!

 

 


Show less

reply-icon Latest Reply - 

Blackwire 3310 - Windows 11 Zoom cannot use the microphone

Hi Support, I find my USB headset has voice problem in Zooom Workspace, means the meeting member cannot listen my voice on the microphone. However, using teams / other apps has no such problem.Product: Blackwire 3310 Operating System: Microsoft Windo... Show more
Hi Support, I find my USB headset has voice problem in Zooom Workspace, means the meeting member cannot listen my voice on the microphone. However, using teams / other apps has no such problem.
Product: Blackwire 3310 
Operating System: Microsoft Windows 11

I am using Windows 11 Edition Windows 11 Pro Version 24H2 


Show less

reply-icon Latest Reply - 

Audio is repeating words/sounds

I'm having a strange audio issue. I'm in a meeting where one user has a conference microphone in a room, and occasionally, the sound from the room starts repeating. As in, someone from the room will say "oh wow okay", and immediately after other user... Show more

I'm having a strange audio issue. I'm in a meeting where one user has a conference microphone in a room, and occasionally, the sound from the room starts repeating. As in, someone from the room will say "oh wow okay", and immediately after other users will hear "oh wow okay" again, identically, coming from the same room. Weirdly, it's not just the audio that's repeating - we're also seeing the repetition in the transcript: "0 wow, okay, oh wow, okay". It happens with incidental noises in the room as well.

 

As far as we can tell, no other users in the meeting are having this problem when they are speaking. We fixed it once for the room by ending and restarting the Zoom meeting, but now after several restarts, we're still getting this repetition. I'm trying not to call it an "echo" because it's not like the feedback loop you'd get from a speaker getting picked up on a mic in the same room - it's sporadic repeats of words and sounds.

 

Has anyone else ever run into this problem? Is there a better solution than turn-it-off-and-back-on-again?


Show less

reply-icon Latest Reply - 

Darshan HIranandani : Mute/Unmute AirPods Pro Control Not Working in Zoom on Mac – Any Fixes?

Hey everyone,I'm Darshan Hiranandani, I’ve run into an issue when using my AirPods Pro to mute and unmute myself during Zoom meetings on my MacBook. When I press the call control button (one press by default), I receive the error message, "Can't cont... Show more

Hey everyone,

I'm Darshan Hiranandani, I’ve run into an issue when using my AirPods Pro to mute and unmute myself during Zoom meetings on my MacBook. When I press the call control button (one press by default), I receive the error message, "Can't control mic with AirPods Pro." It works just fine when I use my AirPods Pro with Zoom on my iPhone or iPad, but not on my Mac.

Has anyone encountered this problem and found a way to get it working on a Mac? I really rely on this feature for productivity, especially when the Zoom window is out of view, and it’s difficult to unmute quickly.

Any suggestions or advice would be greatly appreciated!

Thanks so much!

 

Regards

Darshan Hiranandani


Show less

reply-icon Latest Reply - 

screensharing with ipad and android laptop

Hi, I have used zoom for 5 years, but I've encountered one serious issue recently.Right after buying new android laptop, I can't connect my ipad screen to my laptop at all.It just says "Your screensharing is paused."I've already followed all steps fr... Show more

Hi, 

I have used zoom for 5 years, but I've encountered one serious issue recently.

Right after buying new android laptop, I can't connect my ipad screen to my laptop at all.

It just says "Your screensharing is paused."

I've already followed all steps from ZVA, the AI messanger, but they all are unhelpful.

Is there any way that I directly can talk to the service manager?

I have to get it fixed for my work as soon as possible.

 

Thank you.

 

 


Show less

Where is this Contact Center Management ?

I am trying to find the so called Contact Center Management , can someone please tell me where it is?

 

Thank you!

Keep getting message: "Failed to Connect to Zoom"

I have an LG Android phone with the Zoom app installed to be able to answer work calls. For awhile it worked, but now every time I try to log in, I get this message: "Login Failed. Failed to connect to Zoom." I have updated the app, removed some apps... Show more

I have an LG Android phone with the Zoom app installed to be able to answer work calls.  For awhile it worked, but now every time I try to log in, I get this message: "Login Failed. Failed to connect to Zoom." I have updated the app, removed some apps from my phone, restarted my phone...Nothing works.


Show less

How do I stop meetings from ending if I leave as the host

I am the host of a meeting, if I leave the meeting the meeting ends. I know I can move the host to someone else, but is there a setting which allows me to stop this from happening so if a host leaves on any meeting it doesn't end? I don't want to hav... Show more

I am the host of a meeting, if I leave the meeting the meeting ends.  I know I can move the host to someone else, but is there a setting which allows me to stop this from happening so if a host leaves on any meeting it doesn't end?  I don't want to have to change host averytime?


Show less

reply-icon Latest Reply - 

Resolved! Toll free number usage and charges

When I signed up for a Zoom Phone plan with unlimited calls, I assumed there would be no concerns about minute usage. Additionally, when I subscribed to the $5 per month toll-free number linked to my Zoom Phone, there was no indication that the toll-... Show more

When I signed up for a Zoom Phone plan with unlimited calls, I assumed there would be no concerns about minute usage. Additionally, when I subscribed to the $5 per month toll-free number linked to my Zoom Phone, there was no indication that the toll-free number had a minute usage limit.

I only became aware of this when I received a separate email stating that 95% of the allotted minutes had been used. However, I was never informed of how many minutes were included or what this 95% usage was based on. Without prior notice, my credit card was automatically charged.

Now, when I try to check my toll-free usage summary by asking the Zoom bot for help, it instructs me to "locate the toll-free licenses section to view the available toll-free minutes." However, I cannot find this section, nor does the bot provide clear directions on where to check my usage.

Can someone please assist me? I feel like I’m being charged for something without any clear breakdown of what I’m paying for.


Show less

reply-icon Latest Reply - 

Community Champion Program

Zoom Community Champions are leaders within the Community who provide thoughtful contributions to fellow community members. They provide helpful solutions, showcase product expertise, and share success stories.
Become a Champion