I am unable to sign in to my account because I am not receiving the verification code sen to my phone by SMS. And it is impossible to contact support since all support options need me to sign in. I had this issue since months. Finally, I created a new account to be able to post here. This is what I tried so far:

1) Tried creating a support ticket (asks me to sign in)

2) Tried to get help using the chatbot (directs me to the sign in page)

3) Tried to post here in the community pages (asks me to sign in)

4) Tried phone support (asks for an ID which I can only access by signing in)

5) Created an alternative account to create a ticket (ticket automatically closed saying I need to sign in with the account with the issue)

This is like a joke !

Can someone please help me?

ZOOM Version: 6.3.10 (59437)

Hey,

i connected my piano via USB-midi-controller to my Win 11 PC.

When I play something and record it with the build in Windows Audio recorder, nothing is cut-off, perfect sound.

If I do the same in Zoom, it cuts off lower sounds. It is already done in the microfone test. I already activated "original sounds for musicians" and tried some other settings, nothing helps.

Any ideas?

We have deployed Zoom Phone system with IP Phones etc at our offices along with Emergency addresses etc.
These all work just fine, and this is for people working remotely using the Desktop Client (on Windows).

Windows 11 has now started prioritizing IPv6 as the default protocol if it is available. So for example if you ping www.google.com in a command prompt it will respond with the IPv6 Address instead of the IPv4.

The problem with this is that the Zoom Client will complain that it cannot confirm my home address location and I will get the error at all times.

There are some workarounds.

1) Disable IPv6 on the router (not ideal)

2) Apply a registry fix to prioritize IPv4 over IPv6 on the OS (needs a reboot)

3) use command Prompt to manually set IPv4 Priority over IPv6 (Does not need a reboot but requires setting on subsequent reboots)

Once you have changed the priority and restart the desktop client the error goes away and it sets the Emergency Address correctly.

Is this behavior going to be addressed in a later version of the Desktop Client so it requires no user interaction?

Thanks

Shad

My business runs virtual meetings using the Zoom Events platform. Each meeting includes ~20 polling questions. Historically, I've exported the results from each poll on a user-by-user basis ("PollResults.csv" which is exported via a zip file). For my past two programs, however, the zip file contains incomplete/corrupted data. The data is clearly there - I can see polling results in aggregate in my analytics summary.

I can no longer rely on the Zoom polling feature. I've opened a support ticket and was told "our engineering team is working with our Dev team to investigate this, they believe that the last update caused this change"

Though I'd love some resolution with this post, I'm mostly sharing for anyone who has experienced similar issues. There's really no sense in me continuing to pay for Zoom Events when a critical feature is so broken.

Best,

Henry

I've just had Zoom rolled out by my organization. 

I am trying to add my mobile phone number to "My Profile." I've tried multiple times to go through the process of receiving a confirmation code, entering it in, and clicking "Confirm." 

I'm receiving the confirmation code with no issue. I've even had the voice call option give me a code. 

Every single time, I get the message: "Phone number cannot be verified."

Hi all, looking for some assistance here. I'm on 6.1.10 (38818) for Mac OS Sonoma 14.6.1 (23G93).

Whenever I enter a meeting there's a banner in my system menu that says "Turn on Reactions". The X to close the banner does not work.

I've updated to the latest version, uninstalled and reinstalled from a fresh download, and disabled zoom notifications in my system menu. Can anyone help me out?

https://www.loom.com/i/6d8b83c3f50149aa9bc8f6d450cf4f9a