Poly Edge phones losing key positions

[mbertucci]

Good morning! We are experiencing some of our Poly Edge phones losing the BLF and Speed dial positions assigned by Zoom user settings. It seems to be temporarily resolved by a phone power cycle. Any thoughts one what could be causing this?

[ITOAdmin · Accepted solution]

This is a known issue that Poly is expected to fix in the next firmware release, 8.2.3, which is supposed to be released next month (March). As far as I know, there is not a specific date set, however, it is mentioned in the Zoom Phone preview notes for March, which is a good sign that it will be fixed soon. You can see it listed on Poly's documentation for 8.2.3 if my link pasted below.

User interface

VOICE-79716

BLF resource-monitored key disappears intermittently from the phone screen.

https://docs.poly.com/bundle/pvos-rn-8.2-top/page/resolved-issues-8.2.3.html

[mbertucci]

Thank you very much!