Hello!

As described in the title, I'm having some issues around authentication. I am running a series of 4 webinars and, despite disabling the requirement that users log in to a zoom account to join the webinar, Zoom still requires it anyway. 

I have tested this by attempting to join as an attendee using my personal account. When doing so, I get asked to log in to my Zoom account and then I am taken to the webinar sign up page and have to sign up again. When I do this, I get an email saying that my registration has been updated. I have received several complaints from customers who have encountered this issue and refused to sign up for a Zoom account so weren't able to attend, and some have said that even after logging in they couldn't join anyway.

Note that the webinar in question is a repeating webinar, with 4 instances taking place on a specific day of the week over the course of 4 weeks—although I don't see how this could be causing such an issue.

I have run dozens of webinars in the past and have never encountered this issue before.

Hi everyone , as promised that we will go through Zoom’s productivity tools one by one.

So the first tool we will understand is ZOOM WHITEBOARD.

Overview: Zoom Whiteboard is a feature-rich digital canvas that enhances collaboration during virtual meetings and beyond.

       Key Features:

• Real-time collaboration: Multiple users can work on the whiteboard simultaneously
• Persistent content: Whiteboards can be saved and accessed later
• Diverse tools: Includes pens, shapes, text, sticky notes, and more
• Templates: Pre-designed layouts for various use cases
• Integration: Works seamlessly within Zoom meetings and as a standalone tool

   

  Benefits:

  • Boosts engagement and creativity in virtual settings
  • Facilitates visual communication of ideas
  • Supports various learning and working styles
  • Enhances remote brainstorming and problem-solving sessions.

     

    Zoom Whiteboard transforms virtual collaboration, making it more interactive and productive for teams of all sizes.

     

    Feel free to raise any queries you have. 

    For more information, articles and resources please check our learning center and support page. 

     

    Happy Zooming. 

Hi there, 
My hotmail address (which is also the address under which my zoom account is registered) used to be my default address for sending out calendar invites. 

I changed it to another gmail address recently and want to change it back to my hotmail address.

Zoom indicates that I can change the calendar by going to the Schedule Privileges but this doesn't work as it is only intended if other people are supposed to be enabled to send invites on your behalf. 

Otherwise, in the calendar settings, I wanted to add a new calendar and that should have enabled me to switch to the original hotmail address for calendar invitations. The issue is that when I tried to register my hotmail address, I get an error message indicating that I cannot register personal email addresses. 

Can anyone help? 

Many thanks. 

Themba

Within Zoom Contact Center, is there a way an agent can view their live hold time to monitor how long they have someone on hold? A timer is available when transferring or conferencing, but nothing when they are simply on hold to research information. Is there a setting somewhere to have this display? 

Hi there, I've got this kind of issue. When I switch between gallery, speaker and standard modes in a video meeting, two of them randomly freeze and become unresponsive. I can still use the third one but I can't even predict which. Tried unchecking all the hardware acceleration modes boxes, tried reinstalling, installing 32 bit instead of 64, doesn't work.

I'm using a PC, video card is NVIDIA GeForce RTX 2060 SUPER VENTUS, Win 10 Pro 64, Zoom version is 5.15.6 (19959).

I'm on Zoom Version 6.3.11 (50104) on MacBook Air MacOS 15.3.2 (24D81)

I have been teaching online since lockdown and I use Classic whiteboard for notes.  I often switch to share a webpage or a pdf then come back to the whiteboard and continue the notes.  This works fine.  I share the notes with the student after the lesson.

Today, following the update, every time I switch back to Classic whiteboard all the notes are gone and I've got a blank whiteboard.  This is exceedingly disruptive as we normally carry on with the same calculations through the lesson and now all the work we've done is gone every time we come back after looking at a different screen, for example, the pdf of the problem we're working on.

I explain to the students that every once in a while Zoom releases an update that ruins everything, and it's happened again.

Please can someone direct me to the setting that makes the Classic whiteboard remain intact if you stop sharing it, share a different screen, then come back to it?

Thanks!

Hello,

Some Zoom settings display the following message:

"Due to new security guidelines, you can't change this setting. Contact your account manager for more information."

However, I just registered for Zoom, and my role is listed as Owner in the account profile.

I would like to know why I am not allowed to change this setting.

Thank you.