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Zoom Contact Center - How can an agent view their live hold time?

DB10
Newcomer
Newcomer

‎2025-04-03 09:01 AM

Within Zoom Contact Center, is there a way an agent can view their live hold time to monitor how long they have someone on hold? A timer is available when transferring or conferencing, but nothing when they are simply on hold to research information. Is there a setting somewhere to have this display? 

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