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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Classic whiteboard gets deleted if I share a different screen then come back to it

OldZoom
Newcomer
Newcomer

I'm on Zoom Version 6.3.11 (50104) on MacBook Air MacOS 15.3.2 (24D81)

 

I have been teaching online since lockdown and I use Classic whiteboard for notes.  I often switch to share a webpage or a pdf then come back to the whiteboard and continue the notes.  This works fine.  I share the notes with the student after the lesson.

 

Today, following the update, every time I switch back to Classic whiteboard all the notes are gone and I've got a blank whiteboard.  This is exceedingly disruptive as we normally carry on with the same calculations through the lesson and now all the work we've done is gone every time we come back after looking at a different screen, for example, the pdf of the problem we're working on.

 

I explain to the students that every once in a while Zoom releases an update that ruins everything, and it's happened again.

 

Please can someone direct me to the setting that makes the Classic whiteboard remain intact if you stop sharing it, share a different screen, then come back to it?

 

Thanks!

6 REPLIES 6

Kmihalik
Explorer
Explorer

I'm having the same exact issue.

rbeach
Newcomer
Newcomer

Same issue here also.

rbeach
Newcomer
Newcomer

Apparently the setting does not exist. Also zoom developers are incapable of not causing this every couple of years. And support is unable to fix this in a timely manner.

ChongXu
Newcomer
Newcomer

This issue has been fixed in the latest version. Please update to the latest version, thanks.

Thanks, for the update information. Updated and all working as expected now.

Kmihalik
Explorer
Explorer

Thank you! The annotation bar keeps resetting instead of staying where I put it (horizontally at the top), but the update did seem to work to keep the whiteboard page from erasing!