Classic whiteboard gets deleted if I share a different screen then come back to it | Community
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Newcomer
March 16, 2025
Solved

Classic whiteboard gets deleted if I share a different screen then come back to it

  • March 16, 2025
  • 5 replies
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I'm on Zoom Version 6.3.11 (50104) on MacBook Air MacOS 15.3.2 (24D81)

 

I have been teaching online since lockdown and I use Classic whiteboard for notes.  I often switch to share a webpage or a pdf then come back to the whiteboard and continue the notes.  This works fine.  I share the notes with the student after the lesson.

 

Today, following the update, every time I switch back to Classic whiteboard all the notes are gone and I've got a blank whiteboard.  This is exceedingly disruptive as we normally carry on with the same calculations through the lesson and now all the work we've done is gone every time we come back after looking at a different screen, for example, the pdf of the problem we're working on.

 

I explain to the students that every once in a while Zoom releases an update that ruins everything, and it's happened again.

 

Please can someone direct me to the setting that makes the Classic whiteboard remain intact if you stop sharing it, share a different screen, then come back to it?

 

Thanks!

Best answer by ChongXu

This issue has been fixed in the latest version. Please update to the latest version, thanks.

5 replies

Newcomer
March 31, 2025

I'm having the same exact issue.

Newcomer
April 1, 2025

Same issue here also.

Newcomer
April 2, 2025

Apparently the setting does not exist. Also zoom developers are incapable of not causing this every couple of years. And support is unable to fix this in a timely manner.

ChongXuAnswer
Newcomer
April 3, 2025

This issue has been fixed in the latest version. Please update to the latest version, thanks.

Newcomer
April 3, 2025

Thanks, for the update information. Updated and all working as expected now.

Newcomer
April 3, 2025

Thank you! The annotation bar keeps resetting instead of staying where I put it (horizontally at the top), but the update did seem to work to keep the whiteboard page from erasing!