Inbound Abandoned Calls
Is there a way for the phone number/extension to appear in the Alert queue when there is a missed call?
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Zoom AI CompanionIs there a way for the phone number/extension to appear in the Alert queue when there is a missed call?
Hi there,I was wondering if there was a way to make an agent in a call queue aware of the number the caller dialed. For example, if we have landing pages with different numbers attached to an auto receptionist with an IVR into a call queue, I would l...
Hi All,In a phone call queue, there is an option for the operator press "skip call" that comes up. Does anyone know how to disable this on a specific user in said call queue? Cheers
Is there a way to set time of day parameters in The Call Queue Real-Time Analytics? I'm looking to pull all the data in that section by shift.
Has anyone gotten around to understanding Zoom analytics? For context, my role at my job is to export their analytics to then see how many agents were logged in on a specific day, total handling time, etc. But when I review the Call Queue Historical ...
We have Call Queues set up for Urgent issues, and it would be very helpful to be able to configure a ringtone other than the default meeting tone.I noticed this may be possible with DID #'s but that is not an option for our team.We have a Business Pl...
Is there a way or is it on the roadmap to customize call reports to exclude calls less than 5 seconds, so they are excluded from abandon call reports? Would also like a recoverable abandon call report. Abandoned calls greater than 5 seconds that pres...
Users are requesting a way to distinguish an incoming internal call (a call from an internal user) vs. a call from an external number. Is there a way to set a different ring tone for a direct call to someone's extension vs. a call to a call queue?
We can change the ring tone for an extension. Our main number rings to a user's extension, by design. How can one change the ring tone on the main number so that when it rings to the designated user's extension, it has a distinctive ring tone?
Is there a possibility to automatically log you out of the queue when going on DND (Do Not Disturb)?