Call Queue

[LaxCoach]

If I am picking up the call, I have no idea who Chad, Jamey, or Dave were actually trying to get ahold of because it will not tell me.  Our old phone system let me know that if Terry was calling for Rick, I could pick up the phone and say, “You have reached Rick "LN removed" desk this is Lauren, How can I help you.”

How can we get this setup correctly.  If anyone in the Call Queue see that Bob is calling for Joe.  Joe is not in the office, but Susan sees that the call is for Joe and can answer it and answer confidently.

[sparrow]

Sounds like you're confusing a call queue with line appearances or delegations (Zoom lingo). Call queue's are not designed to tell other members who the caller is intending to reach, but in fact all users will see the call regardless of who the caller is intending to reach. Line appearances/delegations are intended to show which line the caller called. Each user must delegate their line to other users for this functionality to work as you intend it to be.