I've been trying to add an external user to my out-of-meeting whiteboard (a student). However, every time I try to give access I get a message about a server error. I've tried changing settings in all possible ways but nothing helped. Has anyone faced this problem recently? Should I somehow add them to my contacts/'organisation'?

Hello! I have a problem since the last zoom update, in which a new whiteboard was introduced. It became impossible for viewers to edit the whiteboard, because "The owner of the whiteboard only allows sharing with users within the same organization". I am trying to add them as "editors" in the share menu, but it says, again, that "Your organization has disabled the ability to collaborate outside of your organization". But I am the owner of the account!
Also, I tried to change default settings in account management -> account settings -> whiteboard, but it didn't let me change access level to "editor", because "Admin switched off this option for your organization". How can one fix this?

If participants in a meeting are unable to collaborate on a shared whiteboard, it might the result of an account setting limiting sharing to only users in the same organization. There was an issue recently where Zoom Pro accounts defaulted off external sharing. Meeting participants from outside your account or who are not signed in are considered external users and cannot collaborate on whiteboards unless the sharing setting is "Allow sharing with users in the same organization and outside your organization."

Follow these steps to enable external and un-signed in user collaboration in and out of meetings:

1. Open a web browser and navigate to https://zoom.us/account/setting (NOTE: This page requires account permission. If you cannot access it, then you will need help from your account owner or admin to adjust this setting.)

2. Navigate to the Whiteboard Tab 

   

3. Under "Whiteboard Cloud Sharing", enable "Sharing" and pick the option "Allow sharing with users in the same organization and outside your organization" 

   

    

This setting controls who can collaborate on whiteboards shared in and outside a meeting.

Hi there,

Since I changed my ipad, i have a trouble to use whiteboard collaborations with meeting participants. I no longer give any permission to participants to edit any contents on the board while in the meeting. They can only view what contents i present them. Whenever I add participant's email to allow them to edit or input on the shared board, the message says my organization disabled collaboration from anybody outside of my organization. I don't know how I can enable collaboration with anybody to share, view, edit and input the whiteboard. Anybody can help me out for this please?

Bonjour, 

J'ai créé un tableau blanc lors d'une réunion. Malheureusement le paramètre par défaut est configuré sur utilisateurs invités uniquement et j'avais envoyé une invitation groupée aux collaborateurs de l'entreprise. Donc il n'y a pas d'utilisateurs invités spécifiquement.

Je n'arrive pas à modifier ces paramètres car il est noté que l'admin a bloqué cette fonction. cf capture d'écran

Mais l'admin c'est moi (la titulaire) et je ne sais pas à quel moment j'ai bloqué cette fonction ni comment je peux faire la modification.

Merci d'avance

Hi there!

I understand Zoom associate Whiteboard from my corporate account. However, my account doesn't have whiteboard capability because we don't have a OneDrive license. 

Could I link my corporate Zoom account with my personal account's Whiteboard?

Thanks in advance!

I just updated to the latest version.  Now, I have a new whiteboard.  The annotation tools show up on the left-hand side for a half a second and then go away.  I have been unable to pull them back up.  I've seen a few solutions here but nothing has worked.  If there is a fix or a way to go back to classic please let me know. 

Thanks!