Hello

I have a pbolem with using a touchscreen monitor.

I have a locked pdf in my whiteboard.

If I zoom in with my fingers (the pdf is under my fingers), as soon as i let it go, the pdf becomes "unlocked"  - I can move it and change the size.

When I tap outside of it, it locks again.

Of course it shows that it is locked the whole time.

Very frustrating

Thanks for any help

Hi,

I've used templates in Whiteboards before and had no trouble.

Now, however, when I click on a template from the template list, it will show for a second or two, and then the template feature will disappear. If I click on the template icon in the toolbar, the icon turns blue but nothing happens. I have to log off and log back in, but the same thing happens.

I've just downloaded an update and tried again in a new window. But nothing changes.

I'm using Mozilla Firefox, and cleared my zoom.us cache.

Thanks for your help on this!

Mamaki

Has anyone had issues with recordings since the zoom update? The new whiteboard features are so nice but I just had a student tell me that on the cloud recording, it just shows a black screen when I am using a whiteboard. It seems to work fine live, but I confirmed that just a black screen is shown on the recording. I haven't updated or changed any settings.

I have used the zoom whiteboard on my iPad extensively for the last year or so since it was released, however something weird has started happening across the last week.

if I draw using my Apple Pencil then it sometimes interprets my writing/drawing as a double tap, and it the automatically resizes the whiteboard eg from 100% to 125%. 

I cannot find any way of disabling this double tap irritation.

it also does the same if I access the zoom whiteboard via the zoom website rather than through the zoom app.

if I use the old zoom whiteboard the problem does not happen BUT it is not as smooth an experience.  I really like the zoom whiteboard, but the double tapping resizing issue make whiteboard use in online lessons unusable.

please help!!

I usually use my Mac Mini to run my Zoom meetings but I have a real need to be able to draw on the whiteboard.  Using a mouse to do this is like trying to type with mittens and I have an apple pencil for my iPad.  My requirements would be to use both the mini and the iPad and I would like the process to be as painless as possible. In a perfect world, I would log into Zoom on my Mac mini and the iPad would be magically connected.  I suspect lots of people are doing this so I thought I would ask. Thanks