Hi,

I've used templates in Whiteboards before and had no trouble.

Now, however, when I click on a template from the template list, it will show for a second or two, and then the template feature will disappear. If I click on the template icon in the toolbar, the icon turns blue but nothing happens. I have to log off and log back in, but the same thing happens.

I've just downloaded an update and tried again in a new window. But nothing changes.

I'm using Mozilla Firefox, and cleared my zoom.us cache.

Thanks for your help on this!

Mamaki

Has anyone had issues with recordings since the zoom update? The new whiteboard features are so nice but I just had a student tell me that on the cloud recording, it just shows a black screen when I am using a whiteboard. It seems to work fine live, but I confirmed that just a black screen is shown on the recording. I haven't updated or changed any settings.

I have used the zoom whiteboard on my iPad extensively for the last year or so since it was released, however something weird has started happening across the last week.

if I draw using my Apple Pencil then it sometimes interprets my writing/drawing as a double tap, and it the automatically resizes the whiteboard eg from 100% to 125%. 

I cannot find any way of disabling this double tap irritation.

it also does the same if I access the zoom whiteboard via the zoom website rather than through the zoom app.

if I use the old zoom whiteboard the problem does not happen BUT it is not as smooth an experience.  I really like the zoom whiteboard, but the double tapping resizing issue make whiteboard use in online lessons unusable.

please help!!

I usually use my Mac Mini to run my Zoom meetings but I have a real need to be able to draw on the whiteboard.  Using a mouse to do this is like trying to type with mittens and I have an apple pencil for my iPad.  My requirements would be to use both the mini and the iPad and I would like the process to be as painless as possible. In a perfect world, I would log into Zoom on my Mac mini and the iPad would be magically connected.  I suspect lots of people are doing this so I thought I would ask. Thanks

The white board platform Lacks importing an image as a background.

My background is a template that i want to use.

If I uplaod an image then it interferes with my writing and soon you want to erase any of your writings then the image (assumed to be a background ) will be erased instead of the writing.

Thus zoom developers of whiteboard should consider an option for a background that one can import which is untouchable by the "erase" option or holding/dragging an image which i s the case now.

I appreciate any feedback on this new option to be introduced.

Hi all,

I am the only one user of this account and when I go down to admin > account management > account settings > whiteboard > whiteboard sharing default and choose 'who has access' as 'anyone' and then go to choose 'access level'... it does not allow me to click 'editor'. ('commenter' and 'editor' are greyed out and not able to be selected).

I want anyone on the zoom to be able to be an editor on any whiteboard and this is just not letting me do that! I have tried everything!

Any help would be gratefully appreciated.  Thank you!