Hi!
I've been struggling figuring out how to get back to classic whiteboard settings in Web-version of Zoom? i have been able to reset it in desktop application but somehow it fails on Web-version 😞

Could you help me with this issue, please?

Hi there,

I run recurring meetings twice a week with the same participants in each. We use the same existing whiteboard for each of the meetings. I sometimes send participants into breakout rooms for certain exercises to be completed by opening the existing whiteboard for that particular meeting, going to a page in the whiteboard with instructions, and completing the exercise.

However, participants in one of my meetings are unable to even open the existing whiteboard that is attached to their meeting. They are not seeing the existing whiteboard available to open. They are able to open a new whiteboard, but that doesn't help. I've checked to make sure that I have invited those participants by their emails associated with their zoom accounts. But they're still unable to see the existing whiteboard I'm referencing for them to open. One of my participants says he just sees a white screen pop up when he goes to open an existing whiteboard.

My other meeting with separate meeting participants have been able to open their existing whiteboard just fine though.

Any help would be appreciated.

Best,

Sadecia

I've used the Zoom whiteboard with clients before and they had easy access to the all the tools just by showing up in my zoom room.

Today, I had two clients whose cursors I could see on the whiteboard, but the toolbar was invisible to them and I had given them Collaborator rights. They kept getting the error message "host needs to allow or enable..." and I kept getting an error statement about allowing people outside my organization. The parts that I needed to click were greyed out and it seemed I had no working options to give my clients access to the whiteboard. 

I've recently installed the new version and during my first class I had this surprise: I can't share the sound with any other screen, except the sound it self. I tried to she the sound and the whiteboard, but when I tried to check the sound box, It was gray and I wasn't able to share the sound. How can i solve this problem? I've already installed and uninstalled many times, nothing has worked. Please, i need help.

Hello

I have a pbolem with using a touchscreen monitor.

I have a locked pdf in my whiteboard.

If I zoom in with my fingers (the pdf is under my fingers), as soon as i let it go, the pdf becomes "unlocked"  - I can move it and change the size.

When I tap outside of it, it locks again.

Of course it shows that it is locked the whole time.

Very frustrating

Thanks for any help

Hi,

I've used templates in Whiteboards before and had no trouble.

Now, however, when I click on a template from the template list, it will show for a second or two, and then the template feature will disappear. If I click on the template icon in the toolbar, the icon turns blue but nothing happens. I have to log off and log back in, but the same thing happens.

I've just downloaded an update and tried again in a new window. But nothing changes.

I'm using Mozilla Firefox, and cleared my zoom.us cache.

Thanks for your help on this!

Mamaki