If participants in a meeting are unable to collaborate on a shared whiteboard, it might the result of an account setting limiting sharing to only users in the same organization. There was an issue recently where Zoom Pro accounts defaulted off external sharing. Meeting participants from outside your account or who are not signed in are considered external users and cannot collaborate on whiteboards unless the sharing setting is "Allow sharing with users in the same organization and outside your organization."

Follow these steps to enable external and un-signed in user collaboration in and out of meetings:

1. Open a web browser and navigate to https://zoom.us/account/setting (NOTE: This page requires account permission. If you cannot access it, then you will need help from your account owner or admin to adjust this setting.)

2. Navigate to the Whiteboard Tab 

   

3. Under "Whiteboard Cloud Sharing", enable "Sharing" and pick the option "Allow sharing with users in the same organization and outside your organization" 

   

    

This setting controls who can collaborate on whiteboards shared in and outside a meeting.

I mainly use my whiteboard while teaching and the new version does not allow my pupil to write on the board.

When I try to allow them to share it says that' I have disabled collaboration with users outside my organisation"/

I have no organisation. Ii is usually just me and a pupil. HELP  with the old whiteboard it was SO easy

Have been playing around with brand new Zoom whiteboard feature. Overall it looks great but I encountered some issues so far I'm hoping other users or Zoom staff can help troubleshoot: 

1) I found that I could work on a new whiteboard in a meeting as a host that was visible to my participants but participants were unable to contribute to/ collaborate in the whiteboard even though I selected the option to all participants to be able to edit. Anyone else having this issue?  

2) Another user, (one of the participants in my meeting) had pre-built a whiteboard in their zoom account outside a meeting and shared it with the zoom account I was using. It did show up in the whiteboard dashboard of my zoom account but when I went to open whiteboard in that meeting the whiteboard that had been shared with me didn't show up. 

3) I noticed the toolbar in the whiteboard when in in-meeting mode is pretty limited compared to the toolbar when using whiteboard outside of a meeting. For example, the "grab" tool to move around the whiteboard without selecting items is missing which is of course very limiting. 

4) Is there a way for participants to have the option of contributing/ collaborating on the Whiteboard anonymously? (Without attribution to their user-name). 

5) Are there planned updates for keyboard accessible alternatives for navigating the whiteboard? 

Thanks! Would appreciate any insight on these issues 

I have searched and can't find a way to enable external participants to collaborate on a whiteboard template. The box that enables this is not active (light grey - can't click on it to share). I keep getting the message that my organization (I'm the owner and sole administrator) does not allow external participation. Any idea of how I can fix this? Thanks

Hello !

I am trying to change the Default Access Level from "Only Invited Users" to "Anyone" but it is said "Your admin has disabled this setting for your organization". What can I do to change this ?

Many thanks for your help.

Xavier

Hi,

I have a new account that I have set up.  I believe it is a private account with paid Zoom One Pro Annual license, with the paid unlimited whiteboards add on as well.

I am the account owner and only member.  When I try to share a white board with one of my clients after a meeting is done, I get the error "sharing with users from this organization is disabled by your admin"

Well I should be the Admin of my account, right?  But I can't find any settings to do with this anywhere and I am frustrated.  Does anyone have advice on how to enable myself to share my whiteboards with whomever I please?

Thanks.

Hello Palmer,

Thank you for your response but I do not have the possibilities that you show me on your screenshots. I would like to send my 4 screenshots. This way you will be able to understand what is happening on my Zoom. How can I send them to you? Is it possible to speak with someone from the Zoom company directly to resolve the issue. I hope that someone could help me Thank you for your reply.

Bonjour, when I write a Vietnamese text, this text disapear !! (was ok before with oldest version of Zoom !!)

It's ok with french or American text !!...a solution for me ? Merci Please tell me how to recuperate the classic  whiteboard more easy and flexible to use. here my zoom Version :5.17.11 (31580)