Hi,

I'm struggling to schedule a meeting (web portal) with my webinar zoom account and adding the zoom room.

It should be really simple, but don't find a solution on how to do it.

• I have a webinal license and I'm logged with it
• I have a zoom room configured account enabled and working
• The issue I have is with scheduling.

In simples terms, is like scheduling a meeting for 5 people in the Room 2 of the 4th floor, but one person is remote. I want the others to know the room where is going to happen and they can start the meeting from there, and the remote person will have the link to connect.

Any thoughts?

Thanks in advance.

I was wondering what some possible causes would be for Zoom Rooms desktops unpairing from a Zoom Room Controller?

We have a client that has multiple Zoom Rooms, and occasionally their controller (on the Zoom Room app on an iPad) will get unpaired from the Zoom Rooms desktop app on a Windows 10 machine, without them doing anything to intentionally/manually unpair it.

Whenever this happens, the only way that works to re-pair them is to get the Activation code for the room re-generated from the Zoom Rooms Admin Portal and to type that in on the iPad app.

So I was wondering if there were a list of known causes for unpairings.  The workstation gets restarted every night, so it is unlikely that restarts, for example, would be the cause.

Thanks,

Alex

Looking to see if other users can confirm - we have been anxiously awaiting basic annotation parity between wired HDMI content and wireless content for Windows-based Zoom Rooms for years. According to the release notes for 5.16.5, this is now possible; however, we still are not given the option to annotate when sharing wired HDMI content from a ZR (Win10, v5.16.5).

Looking for data points, whether similar or dissimilar!

Brand new zoom rooms setup here. Testing an ad hoc meeting by using the "Reserve" button on the display Neat Pad outside the room, there is no way to then cancel that instant meeting. We can only allow it to time out. I read the below text here: https://support.zoom.us/hc/en-us/articles/115003336806-Using-Zoom-Rooms-scheduling-display

but we do not get any popups at all, the display screen is static. How to cancel and free up the room?

======================== begin webpage support topic =====================

How to remove a meeting from the scheduling display

Meetings that appear on the scheduling display can be also be removed using that scheduling display. To remove a meeting that was added from the scheduling display:

1. Tap the meeting topic on the scheduling display.
   
   • If the meeting was scheduled using the calendar, a popup dialog provides only the Close option. 
   • If the meeting was scheduled from the scheduling display, the pop-up dialog displays both the Close option and the Delete option.
2. Tap Delete.
   The meeting is removed from the calendar in the scheduling display, the controller, and the calendar associated with the room.

When installing or upgrading Zoom Rooms Installer x64 5.15.7.3094 MSI (zoomrooms-5.15.7.3094-x64.msi) on Windows 10 22H2 PCs, the setup/install hangs and never completes. I've eliminated several security agents as the cause by uninstalling the agents before attempting to install Zoom Rooms Installer. We use an enterprise deployment tool called Tanium, and all installs/upgrades run as the NT AUTHORITY\SYSTEM account.

The installation command line is:

C:\WINDOWS\System32\msiexec.exe /i "C:\Program Files (x86)\Tanium\Tanium Client\Tools\SoftwareManagement\data\temp\tasks\Deployment_89_task_141\zoomrooms-5.15.7.3094-x64.msi" /qn /norestart ALLUSERS=1 ACCEPTGDPR=true SILENT=true /lvx* "C:\<proprietary folder>\logs\Zoom-Rooms-Installer-5.15.7-20230923150010-install-silent-Setup.log"

The install hang does not occur on every PC and about 50% of them succeed. I'm stuck at trying to figure out why the setup is hanging. Please help!

The entire MSI log is attached as "Zoom Rooms Installer x64 5.15.7.3094 MSI Setup Hang Log.pdf". The last line in the "Hang" log is where the hang occurs and there is no further logging after that. The C:\jenkins\ folder does not exist on any of our PCs, even those where the installation succeeds.  I've also attached an example log file (Zoom Rooms Installer x64 5.15.7.3094 MSI Setup Success Log.pdf) where the install was successful, for comparison.

All assistance will be much appreciated!

Scott