We followed these excruciating steps in the Zoom KB article and were able to get the Dedicated 365 service account added to the Calendar Integration in the Zoom Rooms (zoom.us web UI). However, this solution doesn't work. There are no instructions on how to get the Room resources (created via the same KB article)  added as Calendars to the Zoom Room. We tried it both App-level and Full Delegate method. We just get:

Office365 0 total , 0 assigned Jan 12, 2024Jan 12, 2024 09:16 PM ReauthorizeSync CalendarsDelete

in the Calendar Integration list. Also, when trying to +Add A Calendar in the Zoom Room  page, it lists the dedicated account calendar but there is no option in the "select a service recource" box. I am guessing we are supposed to see the Room Recource the KB had us add.

Zoom Service is a joke, 3 days and no response. We pay $700 year for Zoom services and get zero support. This forum had very little by way of troubleshooting and/or verifying this arduous 365/ZR setup. 

If someone (end user) figured this out, and is still alive after the ordeal, it would be great if you could shed some insight into this for us.

Purpose of this post:

Provide steps on how I was able to have a Zoom Room add its meeting details (URL, ID, passcode, etc.) to a calendar invite as either the sender or recipient. This post assumes you have already synced calendars from zoom to Microsoft and properly setup the Zoom Room in M365.

When I setup my Zoom Room, I wanted staff to be able to book the room through Microsoft Outlook with the following conditions happening automatically:

- Zoom Room would automatically start with out user intervention

- Zoom Room's meeting URL Meeting ID, Passcode, and dial-in numbers would be sent to guests in the calendar invite. 

• Why would any of your staff know what this was if it was sent out automatically?

- The Zoom Room would auto accept meetings (done in m365 resource room setup)

The problem I faced was the Zoom Room would delete the details of all calendar invites when it auto accepted meeting room invites. Not sure if this is a default setting in M365 business or another admin enabled it at some point in the past. So this was a problem because Zoom Rooms won't automatically start a meeting and won't show the Start button on the tablet unless it has the meeting URL somewhere in the Zoom Rooms calendar invite. 

Here is how I got around this and also included are the M365 work flow rules I created so the Zoom Room calendar resource would provide meeting details to guest as sender or recipient.

Resolve issue with M365 deleting the Outlook details when the Resource Room accepts the calendar invite:

• Open Powershell as admin on your computer.
• Enter this command: Connect-ExchangeOnline -UserPrincipalName example @ exampleaddress . com
• Enter this command next: Set-CalendarProcessing -identity "Name of the Resource mailbox" -DeleteComments $false
  • More Details on how to install exchangeonline for powershell: (https://www.youtube.com/watch?v=hXC2QX_IBDk)

The next step is to add meeting invites anytime adds the Zoom Room as a resource in Outlook or uses the Zoom Room calendar to schedule a meeting.

Go to https://portal.office.com > admin > exchange > Mail Flow > Rules (As of January 2024)

Sending Room Invite from Outlook to Zoom Room resource:

• Apply this rule if: The Recipient > is this person: use resource email address
• Do the following:
  Apply a disclaimer to the... > append a disclaimer
  
  • Append: Type the message you want. I included the zoom rooms meeting URL and the meeting ID, passcode, and phone numbers. You can use HTML here for line breaks.
• The fall back action is set to 'Wrap'

Sending Room Invite from Zoom Room's calendar to recipients:

• Apply this rule if: The Sender > is this person: use resource email address
• Mirror the other steps from the previous entry.

Has anyone seen an issue where a brand-new Zoom Rooms system will not properly feed video to connected displays? Zoom Rooms is running on a preconfiged Lenovo PC and has two 85 in displays attached. When logging into the ZoomRoomsAdmin account the displays work as expected. When logging into the ZoomRooms account and having Zoom Rooms app run the 85 in displays sometimes show the Zoom app screen but it freezes and will not display any system changes. The clock at the top of the screen does not advance and no meeting or content video is displayed. Occasionally the displays will freeze showing a blue background with the word Connecting.

I am experiencing difficulty in enabling virtual backgrounds on the Zoom application for Ubuntu Linux (Version 5.17.1). Despite the computer being capable (as proven by successful background modifications in Microsoft Meetings), I cannot achieve the same in Zoom.

Attempts Made:

Searched for the ZoomMedia.ini file, including in /etc/zoomvdi/ and ~/.zoom, but it was not present.
Tried the find command (sudo find / -name ZoomMedia.ini) without locating the file.
Considered creating a ZoomMedia.ini file, but lacked specific configuration details for virtual backgrounds.

Could somebody please provide guidance on how to enable virtual backgrounds in Zoom on Ubuntu Linux? Specific instructions on locating or creating the ZoomMedia.ini file, if necessary, would be highly appreciated.

Having issues with Zoom Rooms on a newly installed Dell Optiplex.

We never reach the main screen, when the application starts we get a blue screen that says "Connecting" and has a spinner to show that it is loading. This spinner freezes shortly after it starts and we are stuck on the "Connecting" screen.

We have left this for over 24 hours to see if it's a slow connection issue, but it stays on this. The only thing we can do is CTRL+ALT+DEL to exit out, as any buttons on the screen do not work.

We have tried reinstalling (both 64 ad 32 bit versions), changing the DNS on the machine, flushing the dns on the screen, removing all USB devices from the machine, tried over different internet connections but all have the same issue.

Attempted to downgrade as well, however the downgrade process doesn't seem to work.

Noticed a few posts on here having similar issues, so don't think it's an issue with our setup, but at the same time I can't see any issues on the Zoom status page. Anyone have an idea for fixes?