Anyone have experience with the AVer Media BU113? It is on the Zoom Room list of capture devices. We put the ZoomRoom firmware on the card and we can see the shared screens but we have not audio playing into the ZoomRoom share from the USB.

We are testing on a HP Mini PC running Zoom Room.

On a Windows laptop, it seems to show up as a microphone so the hdmi audio is not playing into the room. When we run Aver RECentral capture software on a windows laptop, the audio works with the streaming laptop screen. 

Hi,

I want to know why we have issues launching Microsoft Teams on Zoom Rooms. The Video isn't working correctly and we experienced problems with the connectivity while connecting to meetings. Zoom Rooms is installed on Rally Bar and Tap IP and when we launched Teams Rooms we didn't notice any problems with the network, so we are pretty sure there is a problem with Zoom Application. Let us know what we can do about it. 

Best Regards

When hosting a Microsoft Teams meeting, where Zoom is the primary provider, I encounter an issue with the camera freezing.

Attempting to adjust the camera settings via the TAP IP also freezes. I've ensured that the firmware is up to date and that both the TAP IP and Rallybar are on the same VLAN.

Interestingly, I've tested a Teams meeting in another room and encountered the same freezing problem.

The Logitech support team mentioned they've received calls regarding this issue, and Zoom support has resolved it for Logitech customers. Unfortunately, they are unaware of the specific setting changes made on the Zoom side.

I manage a lot of Zoom Rooms for my company, and we experience a high volume of alert emails and tickets anytime the PC is restarted or the App updates. Of course, I go to check each alert and the Zoom Room PCs in question are already back up and running, because it was only "out" for a few minutes. I was thinking maybe there should be an option to delay the Zoom alerts. Maybe do not notify unless the Room is offline for more than 15 minutes. This would cut down on needless office visits to check hardware and we could focus on ones that actually do go down.

I have a few Crestron UC-C100-Z conferencing systems that I manage. They are fairly simple setups with a couple of Aver cameras and a Crestron Airmedia setup for screen sharing.

For the most part they have done exactly what they were designed to do.

Unfortunately, I have one of the units that is exhibiting some issues after power failure. We have our Zoom Room on this unit set up to always use Gallery View. After a power outage, we are finding that it will intermittently switch to Thumbnail view, then back to Gallery. This takes place over a fraction of a second.

Changing any of the view settings will cause this behavior to pause for around 10 minutes, then it will come back.

Every component of the system has been restarted and there has been no change in this behavior. The last time this happened it seemed to resolve itself after a day or two, but our current issues have persisted for most of a week. This is distracting to those using the system and something I would like to remedy. 

i can successful to make a reservation for hotdesk, and i can setup the hotdesk on workspace and show reserved,

but i want to use QR code to check in and get error message  " Workspace reservation item is unavailable, please make a new reservation."

Hi, I need help to add all of my personal zoom contacts to the Zoom Room contacts list so they are avilable to anyone using the meeting rooms. We use Zoom's Newat conferance equiment in our office for our meeting rooms and we want all of our company's email acounts to be selectable on the Neat control pad. All the contacts are displaying under my personal contacts but they are not visable on the rooms contact list. I tried t oadd them all indervidualy as user's instead but when everyone recived an email to join, when they followed the link it said they connot join becasue we already have a zoom room licance and we will need to delete the licance first before they can join and they get it again after? is this rearly the only way? All I want is for my staff to be able to be invited to zoom's from the control pads without having to type out there email addresses each time. any help with this would be appreciated

After reviewing my recordings, I've noticed my participants (and host) seem to be disappearing when I enter screen share mode. It'll start out with a normal gallery view and then suddenly everyone vanishes. I'm currently using Zoom workplace in the basic version and have tried just about every setting that seems logical.

Does anyone know the way to solve this?

Hi

I host a Zoom meeting on a MacBook Pro 10.5.2.

I am seeking clarification on the following points (taken from Zoom article “Send messages to participants in the Waiting Room”).



“1. As the meeting host, click Chat*


2 Click the dropdown next to To:
 (Name)


3. Click Everyone (in Waiting Room).**


4. Enter and send your chat message to the Waiting Room.


Once the message has been sent, the participants in the Waiting Room will see the message on the Waiting Room screen:”


Three simple Questions 😄 …..

*Is it ONLY THE MEETING HOST(rather than the co-host) that can send a message to participants in the Waiting? Y/N


**Does the Host message disappear once those particular participants in the Waiting Room are admitted to the meeting? Y/N

And
Can the participants in the Waiting Room respond to the Host message from the Waiting Room? Y/N


Thank you very much in advance.