Hi

We have two PC based Zoom rooms with Poly Trio as controller/mic/speaker.  They both were working fine for months.  I did an upgrade to 5.17.6 ahead of the May 4 deadline for min rev level.  One room upgraded fine, the is stuck with Trio not able to connect and run room.  We have rebooted the Trio, rebooted the PC and shutdown/restart.  We factory reset the Trio.  We took the Trio from the other room and factory reset it - no joy.

Controller and PC on the same network - we can ping it.

Any thoughts on what we can try?

At a loss

Thank you

Steve

Hello everyone,

I have a Zoom Rooms instance with three screens. One is a touchscreen, two are normal screens.

Screen 1, touch screen (screen 2), screen 3.

When I start a whiteboard, it appears on the touchscreen and I can use it.

The screen sharing appear always on screen 1.

Now I would like to use screen sharing and whiteboard at the same time. Screen 1 screen sharing and screen 2 (touchscreen) whiteboard.

How can I manage this?

I like to record sound from myself whilst also in a Zoom meeting. And whilst it will work recording and in Zoom. Whenever I mute my microphone in Zoom. It also mutes the microphone for the entire system. Is there a way around this? 

I have tried with input being my actual microphone, or the same as system and both give the same outcome. 

Hi

I recently facing problem of echo in the call using direct guest join in feature of zoom room to connect google meet calls & with same system having call routed via BYOD/BYOM mode it works perfectly fine. 

Can someone share the possible cause & resolution.

A customer has asked if they can enable MFA on the Zoom Room service account for M365 calendaring.

I don't think it's officially supported as there is nowhere to add the MFA token to the room so although you may be able to authenticate the web portal, the room won't be able to check for meetings.

If MFA is mandatory, then my recommendation would be to add the MFA to the service account, and then create a Conditional Access policy for excluding the IP address of the Zoom Room / Zoom Cloud service.

Thoughts/comments are welcome.

Hi all,

Since the latest Zoom Rooms update with one particular Poly setup in our organization, the Poly bar shows a "This room is not available" error after getting connected. 

The Poly bar is connected by a Poly touch panel, which occasionally (also since the update) show error 5003: "Configure your Zoom Rooms on the Zoom web portal and try again" or "Cannot connect to Zoom Rooms".

The strange thing is that, all of our certs are valid and the Zoom web portal shows the Room as online. Everything is up-to-date, so we aren't sure what the problem is. We've also ensured that the switch that the Poly bar and touch panel are connected to is not stuck behind a VLAN that requires manual MAC registration, so it is connected directly to the Internet.

Another strange thing, is after a random number of power cycles of the whole unit, the touch panel will connect to the Zoom Rooms app where you can create a new meeting, join one, etc but the Poly bar will show the same "This room is unavailable" error on the screen. In this state, we are able to connect to a meeting, whether its joining one or creating/hosting one. After the meeting is ended, the screen returns to the error page.

We've reviewed logs from the Poly bar and found nothing significant, and we're running out of ideas.

Are we missing something?

Hello,

I have Zoom Room apps runnning on Windows devices in French.  The Windows display language is set to French, and the Zoom Room app largely displays everything in French with this one exception.  When I launch an Instant Meeting from a NEAT pad (also french), and then close the meeting, the title of the scheduled meeting in the Zoom Room app is still "Instant Meeting".  Is there a language setting to modify this?