On 2 different Companion Zoom Rooms configurations, we have noticed that the paired Companion Zoom Room is losing its pairing, despite the setting on the host Zoom Room: Remain paired until manually unpaired.

Are there "sleep" settings, on the Companion Zoom Room or host Zoom Room, to be aware of that could be causing this issue?

The affected configurations are:

1. A Neat Board paired to an integrated room

2. A Logitech Rally Bar connected to a Samsung 75" touchscreen paired to an integrated room.

Please advise if any further details may be needed.

I've just signed up for a zoom room licence as I would like to set up a zoom room that is always on so that members in my membership can meet without me having to be there as a host. I can't seem to find the settings I need in room management for participants to be able to join and leave before the host. Or for a meeting to be always on. Can anyone assist. I've un toggled the waiting room setting. 

Hello there,

does anyone know reliably, how many video signals can be connected to a Zoom PC (Dell) in order to provide online lessons to students (hybrid)? Particularly there are...

...two Poly e70 cameras, connected via USB-Extender,

...a teacher's notebook (over HDMI-USB capture card and subject to be connected and disconnected on a daily basis, since the teachers each bring their own device),

...a document camera (connected to the Dell Zoom-PC via Ethernet) and

...a whiteboard camera (also connected with the computer via Ethernet).

Feel free to drop me a line if I missed something. 😉

Thanks in advance, have a good one - and wherever applicable: happy holidays! 😉

gadget_muc

Hello,

My company recently updated a CRC license to our tenant.  While I see this purchase in the billing section I only see 1 CRC port in the tenant.

Does this take some time to replicate to the CRC ports or do I have to apply this license.  If I need to assign the license what are the steps to do so?

Thanks,

John Asche

My org has 40+ Zoom Rooms that use iPads as the controller. I have added the MS Teams icon to all of them and for the most part it works fine. However, there are a few that keep dropping the MS Teams icon.

We keep all of our devices updated to the latest software versions, I have ran the Powershell commands to make sure all calendars are the same as far as settings are concerned and as stated above, roughly 37 of the rooms have had no issues for months. Teams meetings appear on the calendar with the Join button enabled.

Recently, I have been working in one of our Boardrooms, uninstalled all Zoom software, cleaned the PC running Zoom Room client, reinstalled, same on the iPad. The first time the icon appeared on the Home screen and worked fine but then it disappeared a few days later. 

When I tried the same process again it does not appear, Teams meetings will show on the calendar but no Join button and no icon.

If anyone has seen this type of behavior, could you let me know if you were able to fix it and what had to be done?

Thanks

It will be nice to join the Zoom breakout room through a link.

We often invite Guest speakers to a specific room. Since there is no unique link to the breakout room, we give them the link to the lobby.

The speakers then will be given instructions to join the intended room. Still, the speakers feel confused when they join the meeting with unexpected attendees (Unassigned room) and also finding the right room isn't any easy. 

If we include the room name along with the invitation link and handle auto-join to the breakout room, The process would be easier than now.

We are using Zoom Room Controls to control a QSYS Core 110f.  Every 60 seconds QSYS closes the  connection as described here:

https://q-syshelp.qsc.com/Content/External_Control_APIs/ECP/ECP_Commands.htm#:~:text=Note%3A%20An%20External%20Control%20client,get%20reclaimed%20by%20the%20Core.

Then the zoom computer instantly reconnects.  In the short term things work fine, however every few days it seems, something in the network stack of the QSYS core crashes and it needs a hard reboot.  I have experienced this with QSYS when there is a large volume of active sockets or high amounts of control activity.  I think there may be a memory leak in QSYS's network stack, or something of that nature.  Perhaps closed sockets are not getting properly deleted.  Unfortunately I cannot control that.

However I was wondering if there is a way to keep the connection alive so the logs aren't flooded with a reconnect every 60 seconds from zoom and there isn't the constant disconnect/reconnect. How can I have zoom send some data to QSC Core every 55 seconds?