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Zoom Room on Logitech Rally with Tap

MrEdL
Newcomer
Newcomer

I have a TV connected to my Logitech Rally with Tap running Zoom Rooms.  Is there a way to put the TV screen to sleep when idle and wake the system from tapping on the Tap?  I'm concern of screen burn-in issues.

7 REPLIES 7

Ohkawa
Community Champion | Customer
Community Champion | Customer

Hi, @MrEdL 

Do you have a Device Operation Time setting?

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Another way, you can use Digital signage.
Registering black images as signage content and playing them back would prevent TV burn-in.

Ohkawa_1-1649589133287.png

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JeffJones
Explorer
Explorer

I also have this issue. I have a Rally Bar system and a Rally Plus with Roomate deployed for testing at my company.  Ultimately Zoom overrides the devices CEC so the Logitech hardware cannot send the CEC OFF signal to your TVs. And Zoom assumes you want your displays on during office hours and does not give you granular controls.  such as turn off displays after 15 min regardless of office hours. 
I put in a ticket with Logitech and they came back with if the CEC test in the SYSTEM menu of the Logitech Rally system  works then the problem is the Zoom app. 
You can see Zooms rather pathetic response to this issue here. 
Zoom Rooms display systems on/off – Zoom Support

Note, i also have this problem on our X50s and neat bars we are testing. 

UPDATE: After 2 years, all of our CEC and displays turning off have been resolved. For a while the 2nd display was not turning off. 

Hi! 

How did you manage to turn the screens off when using Tap ip - Rally bar Zoom room?

This issue has been resolved with a combination of Logitech OS updates and Zoom updates. 
In Zoom manager i set out idle timeout for 15 minutes. The Second screen not turning off was a result of a logi os problem that seems to have been solved in a logi update. Let me know if you have more questions, Im happy to connect more directly. 

 

Jeff

I realized i didnt answer your question. There is not a way in the Tap officialy from Zoom to put the system in standby or turn of the displays via CEC. Which i find lame. 
You can go a very complicated route of getting controlers and programming a button to control the TVs through hardware. That wasnt worth it to me. So we just set the timer to time out and turn off the displays at 15 minutes. 

ultimately we deciced our hardware deployment would be Cisco based moving forward as the Cisco OS does have this option among others. There are a few features that are not available, but the overall feature base for me have to over 400 rooms to manage is much better.