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Zoom AI Companion2022-04-06 07:59 AM
I have a TV connected to my Logitech Rally with Tap running Zoom Rooms. Is there a way to put the TV screen to sleep when idle and wake the system from tapping on the Tap? I'm concern of screen burn-in issues.
2022-04-10 04:20 AM
Hi, @MrEdL
Do you have a Device Operation Time setting?
Another way, you can use Digital signage.
Registering black images as signage content and playing them back would prevent TV burn-in.
2022-05-11 08:49 AM
I also have this issue. I have a Rally Bar system and a Rally Plus with Roomate deployed for testing at my company. Ultimately Zoom overrides the devices CEC so the Logitech hardware cannot send the CEC OFF signal to your TVs. And Zoom assumes you want your displays on during office hours and does not give you granular controls. such as turn off displays after 15 min regardless of office hours.
I put in a ticket with Logitech and they came back with if the CEC test in the SYSTEM menu of the Logitech Rally system works then the problem is the Zoom app.
You can see Zooms rather pathetic response to this issue here.
Zoom Rooms display systems on/off – Zoom Support
2022-05-11 08:50 AM
Note, i also have this problem on our X50s and neat bars we are testing.
2024-06-14 05:02 AM
UPDATE: After 2 years, all of our CEC and displays turning off have been resolved. For a while the 2nd display was not turning off.