Direct calling on extension not working

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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Hi,
I have a user who's direct calling on his extension is not working. From what I Can find all other users' are working fine. It's only his. I compared his profile to another user's and cannot find any differences at all. for example let say his company number is +41 245 154 000 and his extension is 314. Essentially if you phone +41 245 154 314 it needs to ring with him. The extension is configured correctly and when you phone the number it rings but doesn't seem to ring with anyone. I checked the related posts but didn't see anything like this.

Thanks.

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