Sending reminders to clients via sms
Is there a way to scan google calendars and then send reminders to clients via text(sms) that an event is about to happen?
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Is there a way to scan google calendars and then send reminders to clients via text(sms) that an event is about to happen?
Just wanted to share since the December release notes did not mention needing a Pro Pack license for this feature. If you are trying to enable this feature, you need at least one pro pack license account wide for it to work.
Hello, We have users part of the same set of call queues that are not presented with the Opt Out Code dialog box. The users are simply able to toggle out (of all queues, not talking about specific queues, only all) without selecting an opt out reason. This is only an issue for a subset of the users and we cannot figure out why.
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One of my users is having numerous failed warm transfers. No real data in the phone logs. Simply says call connected. Our front desk gets a call, does a warm transfer via the Zoom app. Gets a "transfer failed" and the person is still in their call queue. Again, logs show no indications of problems.
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How long after a call completes will it appear in the Call Log API?
As an admin, can I read chat messages sent through the zoom from employee to employee? Our employees each have their own phone extension and use it to call customers. I'm not referring to this for during zoom meetings but more as instant messaging within the zoom interface. Am I able to see call log history? How long is call log history available? Is this only available with certain plans?
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Which field and values in the CallLog do we use to identify Internal calls? Off-net vs on-net?
There is no consistent pattern how calls are charged/rated in the CallLog endpoint. There are charge and rates reported for some No Answer, zero duration calls and no charge/rate for other No Answer, zero duration calls. Why are some calls priced, and others aren't for the same type of call? What is the logic behind the Charge/Rate fields in the CallLog endpoint?
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Let me start out saying that we are a new customer of Zoom from Cisco. The Zoom appliance rocks but we have some crazy issues with lag and settings that we never had with Cisco WebEx Calling. We have been told to update Polycom firmware, we were told to open all ports on the firewall inbound and outbound, we were told that fixes are coming for the issues that tickets were filed for. We have had no luck on this. The lag does not happen with just Polycom firmware. When you add the ZDM with Zoom 5.9.4 onto the Polycom CCX 600 or 700 it will eventually delay to the point where it lags or not usable. Does anyone else have these issues? So far it does not matter what firmware you run or Zoom app version you are running. Hopefully there are some Zoom engineers here that see this.
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