A few weeks ago, I changed the answering machine message for our office phones to a temporary answering machine message. 

Now, I would like to change the answering machine message again as the previous one was meant to be temporary. However,  (1) I can't remember exactly how I changed it the first time and (2) I'm not seeing the personalized message I created the first time showing up in any current fields anywhere. This means I don't know where I'm looking.

It's important to note that I  did not change the answering machine for an individual phone, but for the entire office. I think I did it with the following process, but I'm not 100% certain: admin>phone system management>company info>account settings>audio prompt>default audio prompt>[I think I changed one of these things]

We have recently set up a zoom office number/landline and are really happy about the many features we have available.

The only issue is, when I accept a zoom call and are talking on my mobile using the zoom app and then receive a mobile call in addition, the zoom call gets interrupted. 

Is there any way I can set up that incoming mobile calls are stopped when I'm already on a zoom call - these zoom calls are NOT scheduled zoom calls, they come in randomly over the day and I need a setting which stops incoming mobile calls the second I accept a zoom call.

Thanks for any advice in advance!

One of my users is having numerous failed warm transfers.  No real data in the phone logs.  Simply says call connected.

Our front desk gets a call, does a warm transfer via the Zoom app.  Gets a "transfer failed" and the person is still in their call queue. 

Again, logs show no indications of problems.