Hello,

Some of my users on android devices when on a phone call whether it's a zoom phone call or normal mobile phone call, when they receive another call from zoom phone, their call gets blasted with the ring tone.

On my phone, whenever someone calls me when I'm on a call, it just beeps to notify me that someone else is calling me.

Any ideas of what could be going on? I can't find anything in the zoom administration portal or user settings.

Is there any way to toggle private subnets required for location detection? we have multiple sites that egress our datacenter via private MPLS and have the same public IP address but the private range is different.

Since the private range is optional, when on VPN, using the same public range as our internal sites, it randomly detects you at these locations for your 911, also locking the end users out from specifying a custom location because their location has been detected by a published location in the E911 database in zoom.

I see in the later release, 5.9 that the zoom phone appliance that you can now switch the meeting, to and from the zoom phone appliances, but was the zoom companion featured added?

Looking for the ability to join a meeting on a windows desktop and have the phone appliance join for audio only.

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I recently enabled the Zoom Phone-Dynamics integration from the App Marketplace. I was able to get it configured and functioning. However, I noticed that the contact lookup feature isn't connecting to any of my contacts in Dynamics (for incoming or outgoing calls). I called from a test record and it showed as (Example) +1 555-555-5555 instead of tying it directly to the Contact. Seems like it might be a formatting issue since in Dynamics our phone numbers don't include the +1. Anyone know how to fix this?