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Phone not connecting

AMullin
Newcomer
Newcomer

‎2022-05-19 07:51 AM

For the last week, my phone is not connecting on my desktop. I have a "Not connected. Attempting to reconnect...try now" window that opens. When I click the try now, it spins for a bit and then nothing changes. The phone rings on the app installed on my phone and I receive SMS messages. No issues with meetings. Only connecting by phone. 

0 Likes
1 REPLY 1

MicahHoffman
Community Champion | Employee
Community Champion | Employee

‎2022-05-19 09:17 AM

Hello, 

I would recommend power-cycling this phone if this issue keeps occurring. 

 

This is usually caused by a policy or update attempting to download/install, so if rebooting doesn't resolve it, please check the firewall settings with your network admin: https://support.zoom.us/hc/en-us/articles/201362683-Zoom-network-firewall-or-proxy-server-settings#h... 

 

And also there are firewall rules for see firewall rules specific to Poly or Yealink that may help depending on your phone model.

 

If this issue persists, please have your phone admin open up a support ticket with Zoom: https://support.zoom.us/hc/en-us/articles/201362003-Zoom-technical-support 

 

Thanks,

Micah