Zoom phone

I am wondering if there is a report within zoom phone which shows call patterns i.e. when the phone is busiest?

Community Champion | Employee

Hello!

Check out the Zoom Phone dashboard's usage and adoption page. This will show you trends and top talkers.

Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.

Thanks! Rick

li10Author

Newcomer

Thanks for that, I have checked out the features there but it doesn't really do what I need.

Community Champion | Employee

Sorry to hear that. Can you be more specific about what sort of report you're looking for?

The overall call volume view shows the inbound, outbound, and internal load throughout the day on the account

li10Author

Newcomer

That report is exactly what I am looking for, where can I find that please?

Community Champion | Employee

Great to hear!

From the admin portal, go to Dashboard

Within the dashboard, go over to the Zoom Phone tab

From there, click the Usage & Adoption tab.

You can even filter down to specific sites if needed.

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