About JasonT

JasonT · 2022-01-13 02:09 PM

We went to rollout Zoom Phone to our first location today, was in the final testing and found that when we put a person on hold, put the handset back on the receiver the call would be disconnected. This was tested during our initial testing, several ...

JasonT · 2022-06-07 04:53 AM

We found this to happen when the outbound caller ID displays the the extension number rather than a phone number. It's not clear how the Caller ID is getting changed to the extension. Select the keypad, in the upper right make sure the 'Caller ID' di...

JasonT · 2022-04-26 08:19 AM

I was shocked to find this is not a function on such an advanced phone system like Zoom. The 25 year old phone system that we transitioned away from had this basic ability. It's not just music on hold it's a sales tool for us, our recordings had info...

JasonT · 2022-01-14 04:52 AM

I didn't think there was any setting but Tier 1 support suggested there might be. I am hopeful that Zoom will be able to fix this glitch. It would be an insurmountable task to try and teach our sales staff to not put the handset back. Even if we coul...

Communication

Productivity

Apps & Integration

Spaces

Employee Engagement

User Statistics

Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

User Activity

Yealink VP59 Appliance Mode Call on Hold is Disconnected

Re: Zoom Account

Re: Park music

Re: Yealink VP59 Appliance Mode Call on Hold is Disconnected

Workplace

Communication

Productivity

Apps & Integration

Spaces

Employee Engagement

Business Services

Customer Care

Sales

Marketing

Ecosystems

Enterprise

Download the Zoom app

Zoom Virtual Backgrounds

Business Services

Community User Groups

Programs

Location and Language

Industry

Community Help

All Support

Community Resources

Community Events