About JasonT

JasonT · 2022-01-13 02:09 PM

We went to rollout Zoom Phone to our first location today, was in the final testing and found that when we put a person on hold, put the handset back on the receiver the call would be disconnected. This was tested during our initial testing, several ...

JasonT · 2022-06-07 04:53 AM

We found this to happen when the outbound caller ID displays the the extension number rather than a phone number. It's not clear how the Caller ID is getting changed to the extension. Select the keypad, in the upper right make sure the 'Caller ID' di...

JasonT · 2022-04-26 08:19 AM

I was shocked to find this is not a function on such an advanced phone system like Zoom. The 25 year old phone system that we transitioned away from had this basic ability. It's not just music on hold it's a sales tool for us, our recordings had info...

JasonT · 2022-01-14 04:52 AM

I didn't think there was any setting but Tier 1 support suggested there might be. I am hopeful that Zoom will be able to fix this glitch. It would be an insurmountable task to try and teach our sales staff to not put the handset back. Even if we coul...

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