Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Mark voicemail as unread - call queues

Hi We’re porting across our numbers this month and finishing configuring the system this week. Most users will have their own voicemails as well as access to at least one call queue and it’s respective voicemail. I can foresee an issue where somebody... Show more

Hi

 

We’re porting across our numbers this month and finishing configuring the system this week. 

Most users will have their own voicemails as well as access to at least one call queue and it’s respective voicemail. 

 

I can foresee an issue where somebody will read a voicemail not meant for them, and it would be preferable if they can mark that voicemail as unread.  


Is it possible, and if not, how do we submit a feature request?

 

Thanks


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Polycom VVX D60 paired to VVX411 stopped ringing and making calls

I have a VVX 411 paired to a VVX D60 DECT handset. When I first provisioned it to Zoom the D60 would ring and take calls. Now it doesn't ring and when I dial on it there is nothing but silence. The handset can see the number of messages on the 411 an... Show more

I have a VVX 411 paired to a VVX D60 DECT handset.  When I first provisioned it to Zoom the D60 would ring and take calls.  Now it doesn't ring and when I dial on it there is nothing but silence.  The handset can see the number of messages on the 411 and appears to be paired just fine otherwise.  Likewise on the 411 the paired icon shows in the upper right corner.  Something with Zoom provisioning config has broken this.  Is anyone else using a D60 paired to a VVX?


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Import Iphone contacts

Hi,Does everybody know if there is a way to import contacts from Iphone to Zoom? I use Zoom Phone via my Mac and it doesn't have my contacts unless i use the app via my Iphone.I wanted to import my whole Iphone contact list into Zoom but cant seem to... Show more

Hi,

Does everybody know if there is a way to import contacts from Iphone to Zoom? I use Zoom Phone via my Mac and it doesn't have my contacts unless i use the app via my Iphone.

I wanted to import my whole Iphone contact list into Zoom but cant seem to figure out how?

Thanks 


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Calling out questions

I'm an admin for a company whom is new to using Zoom Phone.We have several licenses amongst employees. Half or so of the employees here have local phone numbers for calling out of the office to the US/Canada using the unlimited US/Canada license with... Show more

I'm an admin for a company whom is new to using Zoom Phone.

We have several licenses amongst employees.

 

Half or so of the employees here have local phone numbers for calling out of the office to the US/Canada using the unlimited US/Canada license within Zoom Phone.

 

The other half just have extensions from the main company line (a toll-free number) and only have a basic Zoom Phone license.

 

How would the second half of employees go about dialing out from the main line? Is that possible with a basic Zoom Phone license?


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Does Zoom Phone offer blocks of DID numbers for my area

Hi there. I ordered 300 zoom phone numbers but I thought I asked for a block of 300 DIDs. We are in discussion with our reps with what they actually provided us. I like to have a block of contiguous numbers but I don't see it. Anyone know anything ab... Show more

Hi there. I ordered 300 zoom phone numbers but I thought I asked for a block of 300 DIDs. We are in discussion with our reps with what they actually provided us. I like to have a block of contiguous numbers but I don't see it. Anyone know anything about this? thanks!


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Zoom Phone Call Time Limit

We have just started using Zoon Phone. When we call to external numbers, the line connection is always cut after 15-min call. We are investigating the network setting, device setting, client PC setting related, etc in order to remove the call time li... Show more

We have just started using Zoon Phone.  When we call to external numbers, the line connection is always cut after 15-min call. We are investigating the network setting, device setting, client PC setting related, etc in order to remove the call time limit. However we cant resolve it, so far. We really appreciate if you have such experiences and advise us of the solution.  


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Resolved! Number will not ring

I have gone through all the videos and then some. I cannot get my zoom number to ring. It goes to the auto answer and then to voicemail. I've tried setting it to forward to my phone. I've tried turning the assistant off. No matter what I do nothing r... Show more

I have gone through all the videos and then some. I cannot get my zoom number to ring. It goes to the auto answer and then to voicemail. I've tried setting it to forward to my phone. I've tried turning the assistant off. No matter what I do nothing rings.


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UK Zoom Phone SMS

Hi All, We use Zoom phone system and have the pro account. The SMS tab has appeared on our phone system today which i assume means SMS via Zoom phone is now available in the UK - I have tried to use this but have the following issue, attached. I have... Show more

Hi All,

 

We use Zoom phone system and have the pro account. The SMS tab has appeared on our phone system today which i assume means SMS via Zoom phone is now available in the UK - I have tried to use this but have the following issue, attached. 

 

I have checked our users and it says user isn't able to use SMS even though it's been enabled at admin level, can any tell me why or if it's not yet live in the UK even though the SMS tab is there?

 

Thanks 


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Resolved! Please help with zoom phone - 2 questions.

I have a several questions to decide if Zoom phone is worth it. Please help if you know the answers to the next questions: 1. Unclear what "Direct dial number" means, local number? it did say that it can port up to 100 local numbers, and that the pro... Show more

I have a several questions to decide if Zoom phone is worth it. Please help if you know the answers to the next questions: 

1. Unclear what "Direct dial number" means, local number? it did say that it can port up to 100 local numbers, and that the process takes few days, so for every country we call we will have a different number on their display? need more insight on this subject.

2. "optional add on - unlimited calls to 18+ countries" which 18+ countries? how much does this add-on cost ( **starting** at 120$ is not a precise number) 


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Sound a tone when participants join Personal Audio Conference

We would like to use our Personal Audio Conferences to host 100% call-in meetings (no video component at all). Is there a way to set them up so that an audible tone is heard by the host (and/or all participants) when someone joins the call?

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