Hi All,

I'm wondering if there is a way to grant users (non admins) privileges to review other users call recordings. For example I have Becky, Sarah, Jason, and Jim all in the same team. If Becky is talkings to customer xyz and customer xyz references a conversation he had with Sarah, does Becky have the ability to go and see ALL of Sarahs call recordings? I'd prefer for these users not to have to reach out to me as it would make my Job alot harder

Our office recently migrated to zoom. Sporadically our reception team cannot warm transfer calls, for instance not available in the morning, but ok in the afternoon or vice versa. They are using the softphone system. It does not matter if the person they are warm transferring to has the mobile app or desktop app, same result. All users are operating on the most current version of zoom. All users who are attempting to initiate the warm transfers have the powerpak licenses. Today I toggled on and off call overflow, call transferring, and call handling/forwarding in account settings, then had my team log out and log in. It seemed to do the trick. They had access to warm transfers again. However, this seems like it might be a bit of a pain to do every day. Any ideas on how to resolve this issue permanently?

Is there a way to auto-create new contacts for inbound / outbound phone numbers that are not already in our Salesforce environment? 

I see it featured in this youtube video (9:45 minutes in) but I can't find any documentation for this.
https://www.youtube.com/watch?v=8GY0yMFFmRM&t=732s

Also wondering if there is a way to REQUIRE fields captured on the call log after the call before the task is created in salesforce?

I continue to be baffled as to how it is I cannot paste a phone number when bringing up the keypad dialer on the mobile app.   I keep thinking there must be a way.  If not, what is the best work around besides writing the number down and manually dialing it?  🙂  

I have a user that I have assigned two number to them. both are in process of being ported. I need a 3rd number (in process being ported) when I try to find it, number isn't there. But this number is assigned to a mgr. need the Sec to also have that number/line on phone.  

We have two call queues, CS and CSO.  Calls comes into the CS queue, and if no-one can answer (busy, no pickup) it it goes to the CSO queue. Members in the CS queue are also members in the CSO queue (amongst others). For the Call History in the Zoom App it shows if a call was answered by a CS member all other CS members can see that in the their Call History. But if the call has to go to the second call queue CSO, and a CS member answers the call from that queue, history shows to all CS members (except the answerer) that a call was missed in the CS queue, and only the member who answered the call from the CSO queue can see it was answered. This has caused some CS members to call back the "missed" number, when it didn't need to happen. I'd really like it that all the CS members should see the call is answered in the CSO queue just like it happens for the CS queue. Interesting enough, I am not in CS but in CSO, and I can see the call was answered by a member of the CSO queue.