Hello,

I've got a US startup with a branch office in France.  I've got a US local number, a US toll-free number, and a French number.  I want it so that when someone calls a US number, the greeting is in English, saying to push 1, 2 or 3 for English, French or Spanish, but when they call the French number, the greeting is in French, again letting them choose a language.  After a language is selected, the caller will choose between sales, support or billing.  I'll want 9 call queues, for the 3 departments in the 3 languages.  I'll need my employees to be able to be in multiple call queues, like if a sales person speaks English and French.  Supposing a caller picked Sales in French, I'd want them to go into the same call queue whether they called a US or French number.

Does this setup require 2 sites?  It looks like call queues are tied to a site, and that would sound like I'd need 18 call queues, which I don't want.  Any advice would be appreciated.

I've struggled a bit with the concept of a licensed user.

We are a small business and only use zoom phone, we don't use meetings.

We have incoming / outgoing phone numbers, call queues, Auto receptionist and voicemail.

QUESTION

What would happen if I downgraded a user (a receptionist) from a licensed phone to 'basic'?

Thanks

Richard

Hi everyone!

I am a new Zoom admin and here is my situation:

We have our Zoom Phone account set up including main number

US/CA unlimited calling plans are assigned to users with their own numbers.

We are in need to add more US/CA Unlimited Calling plans but when I go to the Billing section there is no option for me to buy more plans, just a grayed-out Cancel option. 

How can I add/purchase more US/CA Unlimited Calling Plans?

Here is what I am trying to accomplish.

1. Sync Zoom subscribers to the Corporate directory on the VVX 250’s and the VVX450 with the VVX EM350.
2. I would like for the receptionist with the VVX EM350 to be able to click one of the 30 buttons to ring a phone in a classroom. Right now I have 50 Zoom subscribers with extensions and I would like them to show up on the Polycom VVX EM350.