Hi experts

our office hrs are usually 8am to 5pm but is 8.30am to 3.30pm on 2 variable days per week. Our out of hrs voicemail would then ideally acknowledge the shorter day.

solutions might be:

AR has ‘holidays’ pre-set with the reduced office hrs …. But with two ARs this would involve 4 x fiddly data entry per day we have the reduced hrs (date and time from 8am to 8.30am, and 3.30pm to 5pm … for each AR).

(entering date and time just to cover half hr in morning and 1.5 hrs in afternoon is fiddly).

OR we simply come up with a voicemail greeting that is a bit vague …. Eg someone rings at 3.40pm expecting the office to be open.

Any suggestions appreciated.

Is it practical for a user to set voicemail greeting for overflow the day before??

is there a way to upload data from a spreadsheet?

kind regards

Richard

I have had several requests for a silent ringtone option. Users want to see the call coming in, just not hear it. The other thing is that when they pick up the physical phone, the app will continue to ring which is bothering them. I went into Notifications and turned off sounds, but that didn't work. 

We are getting the message "Exceeded the maximum allowed number of concurrent calls" when calling one of our extensions  that's being 'Hot Desked'  She logged into a phone upstairs and now no one can call her extension without getting the, 'Exceeded the maximum allowed number of concurrent calls' message.