Hi!

I am currently attempting to set up Zoom Phone for multiple users under one office. They have a circulation desk, and would like any person assigned to the desk to be able to answer. I know common area phones are used for this matter. But wanted to know if anyone has ever used this capability? And also if it's necessary to purchase a "zoom approved" desk phone or if I can set it up on a laptop like the rest of the users have for their own personal lines.

Any and all help/advise would be greatly appreciated.

I have my hours set up for the Auto Receptionist which works great.  During open hours the calls go to a call queue that rings several phones which works.  After hours go to the After hours receptionist and works great.

My question, is there a way if they leave early that we can force calls to go straight to the after hours receptionist without having to change the hours?

Hello, 

I've been using the same report for my call queue for almost a year. Suddenly I went in to run the report and it's completely different.  I've attached the file to show how it used to look. Now it's giving me a breakdown of each individual call which is great, but for the purposes of being consistent on the reports I submit to management, I need the old report. 

Hi All,

I am new to Zoom and  our companies Zoom system. We are having a issue with the Call Handling for external calls. We have set the Call Handling Ring Mode to "Sequential" and this works as expected when receiving internal calls. I.E. It calls the Zoom app for 30 second before then trying the mobile.

However when receiving external calls it always calls both numbers simultaneously. Is there a separate setting for this somewhere? 

We have started testing this feature which was recently introduced in the zoom client.

Using desk phone call control – Zoom Support

When users enable this feature, and then take their laptop home the phone they are 'controlling' is not reachable unless they VPN into the network.  

If a user tries to disable this feature, the zoom client won't allow them to while the phone is unreachable.  

I think that this control feature should be allowed to be easily be disabled (in the zoom client not the web ui) whether the phone is reachable or not (so the user can use their local zoom client).  

Anyone else had this experience and how do we turn this conversation into a feature request?

Whenever I am talking on my iPhone w/BlueTooth using the Zoom App about a minute into the call I can hear the person that I talking to but they can no longer hear me. Is anyone else having that problem?  Does anyone have a legit solution to this major problem?  

Apologies if this is answered elsewhere however I couldn't find the exact solution.

Using Yealink desk phones here. We have 2 call queues A & B.

Call queue A rings three administrator phones, after a set period also rings Supervisor A, finally escalating to  voicemail if no answer.

Call queue B rings the same three administrator phones, after a set period also rings Supervisor B (mobile)  finally escalating to  voicemail if no answer.

If  Supervisor A is in the office alone they may want to pickup a ringing call from either queue A or B at any stage. I've added their phone to a group call pickup and assigned a button on his phone. This works for calls to direct extensions in the group or internal calls but is unable to pickup calls that have come through queue A or B.

The simple fix would be to add the internal extension numbers for the queues to the Group Pickup members list but only user extensions, no call queue extensions are available on the add members dialogue within Group Call pickup.

Alternatively our old phone system had BLF buttons for all extensions, if we could see one ringing we could just press that button to pickup their line. In our zoom setup this calls them, rather that picking up their ringing call.

Any ideas peeps?

I have successfully connected the zoom phone to salesforce. I can able to call and record the zoom phones into salesforce. However, I'm unable to view the zoom phone recording transcript in salesforce. I can view only zoom phone audio recording and voice mail. 

But, I can able to view the transcript in the zoom account. Please help me to fetch the zoom phone recording transcript to Salesforce. 

As much as we love our system, EVERYONE complains about how disruptive incoming phone calls are when the user is working on their computer.   Is there a setting we can use to turn this off?  It's not sensible that a desktop app would do something like this - grab the mouse away from what the user is doing every time a call comes in.  It's nerve-wracking.