On May 22, 2022, the option to permanently switch to the new Zoom Phone Common Area management experience became available in your Zoom Phone web portal. Switching to this improved workflow will make it easier and more consistent for admins to add and manage Zoom Phone devices in Common Areas.

All accounts that are still on the existing experience will be automatically migrated on January 1, 2023. If you haven’t already switched and want to start using the new Common Area management experience, log into the Zoom Phone web portal and perform the upgrade today by clicking: Systems Management > Users and Rooms > Common Area Phones and selecting the “Update Available” message on the right-hand side. For more information on what this change means for your accounts, please read our support page.

Any accounts created after May 22, 2022, are already using the new Zoom Phone Common Area management experience and no further action is required. 

Important information for developers

A new set of Common Area APIs has been released. If you have been using the Common Area Phones API, you will need to update to the new Common Area API before switching to the new experience. Learn more about the changes on the Zoom Developer Platform site.

Is there any way you can remove or unassign or see what template is added to a Zoom phone user? When we create Zoom phone users, we assign different templates depending on security settings, etc.  I know where I can manage the individual templates but I cannot find a place where I can remove the template from users or see what users are assigned what templates. Any help would be appreciated 🙂 

Hi,
I have zoom phones working inside Salesforce, but I have an issue where I cannot get the Task which is created on an incoming or outgoing call to appear automatically with the screenpop.
I can make it pop for a new task, or related lists, but I cannot get the task itself to just pop on its own.

Anyone able to get this working by chance?

Hello,

We have automatic call recording for all of our sites with our own IVR greeting message that includes a disclaimer that the calls are being recorded. The problem is that when a customer calls in and selects from the IVR,after hearing the disclaimer, there is another automatic Zoom call recording notification that starts to play when the company employee answers. Is there a way to remove this since we have our own disclaimer? I understand its a legal issue but as long as the caller is notified that the call is being recorded everyone is conforming to that law. Any guidance is appreciated. We have many of our company sites complaining about this.