Hi there, 

I recently setup a Zoom account to enable VoIP phone calls. I assigned myself a number and when setting it up also had to choose an extension that is now registered as my business number. So when I know call the phone number I want to use for my business, it can only be connected if the caller knows the correct extension. Is there any way to get rid of this extension requirement? Is it possible for an external caller to just call the number and be put through without having to add an extension? I have a large group of elderly people who will access my business, and the requirement for extensions etc is very confusing for them. 

Thanks for any help you may be able to provide. 

Cheers, 

Oliver

Hi I am trying to teach fitness classes using my iPhone. when I start the meeting, I enable original sound and the participants can hear the music which is being played through my phone and they can hear me but I can't really hear the music at all and I am making sure that the speaker icon is working in zoom. Has anybody else had this issue? I need to hear the music in order to teach

I am trying to give my managers (non-owner or admin users) access to Zoom Phone reporting.  I have purchased the Powerpack license and applied it to a non-admin user and they can still not see any reporting.  

How can I give non-admin users access to the most basic KPI's?

Hello,

I was wondering if there was a way to currently transfer a Zoom Video call to a phone number. 

For instance, Zoom account holder is in a meeting with Client A. Client A needs to schedule a follow up appointment with the scheduling department who is only available via telephone. Instead of Zoom account holder hanging up with Client A and having them call, is there a way the Zoom account holder can "Transfer" Client A to a telephone line?