New to zoom, and as I'm sure you are aware the admin panel is super confusing and the menus are cluttered.  I went to support articles and figured out how to change policy and enable sms (not so obvious).  I can't send or receive texts and so I believe it might be at the user level, but the support topics I read don't seem to match up to the menu choices, so I have no idea how to enable texting for anyone. opened up a ticket, but not sure how long that will take ... thanks in advance for any help,

I have a new Google Pixel 6.    I cannot locate the audio control button on the screen.  When I join a zoom meeting, I cannot hear the other person, but I can see them.  When I click on the "join audio" button, it takes me to a list of phone numbers to call.  It prompts me to enter my access code, and then tells me I have entered the wrong access code and hangs up the call.  Help.

Hi Everyone,

We're a longtime paid Zoom Meetings user and we're looking at Zoom Phone.

Hopefully someone can clear up the pricing -it is completely baffling to me!

Let’s take for example the “Pay As You Go” plan at USD $120 “per year, per user.”

I haven’t found any documentation on what that means.

When I worked in a traditional office, no one had their own phone number.

Now that I’m working from home for my own company, no one still has their own phone number (2 in home, 3 remote contract workers).

My company has a main phone number for the public / marketing use, a “roll-over” number when the main number is busy, and a toll-free number.

So with Zoom Phone pricing, does this mean that I need to pay for 3 phone numbers for 5 people?

That would be $125 x 3 numbers = $375 x 5 workers = $1,875 per year? That is crazy talk.

Would someone explain what “per user, per year” means and what I would actually need?

Thank you for the help!

I have one user with a T53 that has a voicemail indicator (icon and blinking red light) that will not go away. We verified on the web voicemail page that she does not have any voicemails. We dialed into voicemail and it says no new messages. The app on her cell phone also shows no voicemails at all.

I rebooted her phone. The indicator comes back. I removed the phone from the user's account and added it back  with no change. I have not factory reset or removed the phone from the zoom corporate account yet, but wanted to ask here to see if anyone has any suggestions.

Rick

I work in IT, and we want our users to be able to leave a VM for emergency service.  Then have zoom ring a group of users to "deliver" that VM 24/7/365, this way it will wake someone up in the middle of the night.  This was a pretty standard feature on old PBX systems, but I cant seem to find it in zoom.  Does anyone know how to set that up?

Thanks

we are new to zoom phone , and our system go active tomorrow.  We have a few phones with an issue ,  we can't get pass the rebooting stage on the phones.  the phones go far as rebooting firmware then it reads unable to connect, bad url.  

I have spoken with zoom phones and they are unable to help with this issues.

We're new to Zoom phone and it's been great but there's one thing my users have been asking about, We have Polycom VVX311s and with our previous provider when you dialed an extension it would resolve the extension and display the NAME of the person you were calling. I dont know if this is something that's pushed to the phone by the provider or if it's a setting on the phone itself. It's not a huge deal, but multiple users have brought this up. When they dial an extension it's nice to know you got the right person and you didn't misdial.