Zoom phone rings when phone call

[NathanLao]

Hello,

Some of my users on android devices when on a phone call whether it's a zoom phone call or normal mobile phone call, when they receive another call from zoom phone, their call gets blasted with the ring tone.

On my phone, whenever someone calls me when I'm on a call, it just beeps to notify me that someone else is calling me.

Any ideas of what could be going on? I can't find anything in the zoom administration portal or user settings.

[IP-Man]

@NathanLao , I have tested this on my lab environment and experienced the same scenario. It appears to be a limitation on some of Android device's notification settings, the only way I can see some workaround on this is to fiddle around on the Android notification settings for specific applications installed. They can customized notification for certain app if they just want to vibrate or see notification at the application drawer and etc.

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