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Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!
One of my users is having numerous failed warm transfers. No real data in the phone logs. Simply says call connected. Our front desk gets a call, does a warm transfer via the Zoom app. Gets a "transfer failed" and the person is still in their call queue. Again, logs show no indications of problems.
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How long after a call completes will it appear in the Call Log API?
As an admin, can I read chat messages sent through the zoom from employee to employee? Our employees each have their own phone extension and use it to call customers. I'm not referring to this for during zoom meetings but more as instant messaging within the zoom interface. Am I able to see call log history? How long is call log history available? Is this only available with certain plans?
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Which field and values in the CallLog do we use to identify Internal calls? Off-net vs on-net?
There is no consistent pattern how calls are charged/rated in the CallLog endpoint. There are charge and rates reported for some No Answer, zero duration calls and no charge/rate for other No Answer, zero duration calls. Why are some calls priced, and others aren't for the same type of call? What is the logic behind the Charge/Rate fields in the CallLog endpoint?
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Let me start out saying that we are a new customer of Zoom from Cisco. The Zoom appliance rocks but we have some crazy issues with lag and settings that we never had with Cisco WebEx Calling. We have been told to update Polycom firmware, we were told to open all ports on the firewall inbound and outbound, we were told that fixes are coming for the issues that tickets were filed for. We have had no luck on this. The lag does not happen with just Polycom firmware. When you add the ZDM with Zoom 5.9.4 onto the Polycom CCX 600 or 700 it will eventually delay to the point where it lags or not usable. Does anyone else have these issues? So far it does not matter what firmware you run or Zoom app version you are running. Hopefully there are some Zoom engineers here that see this.
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how notify user when video call start ?
how to start mobile ringtone when Incoming zoom video call ?
use android studio with kotlin
Is it possible to have a subset of members on a Shared Line that can receive SMS but automatically ignore/decline/DND phone rings to that specific Shared Line? Essentially we want all members of the group to receive SMS texts but only some who will have a standard "phone ringing" experience. One alternative I can think of is to have a separate Shared Line for SMS and a separate one for receiving phone calls but this is less desirable.
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Maybe a dumb question, but does the Zoom certified desk phone connect to the PC only, or does it also require a ethernet plug in? I can't get an IP address from my phone, so it won't provision. When I connected it right to the router (in my basement) it connected fine. Thanks for advice!
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Hello, We are having a really annoying issue with Zoom Phone. When we are in a Zoom Meeting, if we have an incoming Zoom Phone call it take the precedence over the already active Zoom Meeting. It actually automatically answer the phone call instead of just ringing, cut the audio on Meeting and connect us to the incoming Zoom Phone call. We have to stop the phone call then manually re-enable the audio on the meeting side. This is really painful for us. Is it a known bug?
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