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have an end user reporting when going into audio conference, caller on phone can hear the assistant. hitting mute, then unmute sometimes works.
anybody had this complaint before? Sorry that is all the detail I have for now.
Hey all - appreciate any thoughts in advance. I have had this issue multiple times. We are a small 4 license account that all of us are setup to ring in the support queue simultaneously. I've attached screenshots showing an issue today where the call came in to Service and rings on one line but not the other. 2 of the 4 of us got the call. Is there a setting I am missing because this looks correct. Four files showing 1) Our settings on the Service queue 2) all 4 of us in the queue 3) Jeremy getting the 10:36AM call for service from Flint, MI and 4) Joy not getting the 10:36AM call for service from Flint. Has anyone else experienced this?
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I cannot sign in to zoom phone on 2 mobile phones using same email, why? but i can sign in on several laptop with thesame accout
Hi there,
I can't find the "SMS Campaigns" button under the "Advanced" setting as the zoom admin.
See screenshot.
Does anyone know if that means our business is not required to register? I wouldn't imagine so but just wondering.
Hello
Our phones in San Jose, when dial 311 it sends us to the Milpitas City Hall services information. Is there any reason its not going to the San Jose services?
So I got the email about our SMS may have issues if we don't create a campaign. I'm not sure how much of this is something Zoom can do. I was trying to create the campaign and the whole thing, 100%, is based off of the 10DLC Compliance assumes everyone that uses an app to sms is a marketer or something that notifies. Our company's employees just use the SMS feature to text volunteers so they don't have to use their personal number. It is really dumb that these will need to have the respond with "STOP" on all the messages? Is their a way to fill out a campaign just for this type of SMS usage. We don't send anything automated out. Everything sent is from a human....it's like "Hey, I'm stopping by to pick up those signs."
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How can we change the settings so that my phone only rings as a delegate after a certain number of seconds. Now all calls immediately ring simultaneously on the main line and my delegate line and we would like to change this so that calls first ring on the main line, and after a few seconds if the call is not answered, that it rings on the my delegate line. Thanks.
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When on an audio conference call on the Windows desktop client, is there a way to split a conference call. For example, if I am part of a 3 person audio conference, I would like the ability to split the conference call so that I am speaking with 1 party and have the 3rd party on hold. Then, I would like to bring all 3 parties back into the same conference call.
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I can't find a way to automatically record the calls I get on the phone, isn't a way to do this?
When call monitoring, for ZOOM PHONE ONLY, is active in a call queue, does the agent or the caller have any indication that they are being monitored? More specifically; will the queue member see or hear anything that tells them they are being monitored. Note: just Zoom phone. Not Contact Center
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