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When call monitoring, for ZOOM PHONE ONLY, is active in a call queue, does the agent or the caller have any indication that they are being monitored? More specifically; will the queue member see or hear anything that tells them they are being monitored. Note: just Zoom phone. Not Contact Center
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After months of trouble-free phone and SMS service (primarily to say that I'm not a new user), this morning all of my text messages result in "Message could not be sent" errors: Not sure if this is related to the 10DLC "campaign registry" issue, or just "something is broken", but the fact that I can't respond personally to anyone texting me is bad for business. I am able to receive SMS, but not send to any number. I've sent in a Support Ticket. Anyone else experiencing this?
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Does Zoom phone offer the feature where it announces to a caller their number in line. For example. "you are caller number 3 in queue."
New customer. Single line. I wanted to have all incoming calls ring on my phone and not go through the auto attendant. Finally figured out how to unassign the company number from the auto attendant to myself. In the process I have somehow caused my number to not be able to receive calls from the outside. If I call the number I get a message that call cannot be completed as dialed.
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I would like to know if there is an API call to get Phone users list and last logged in to assess if users are using their phone account/license.
When Penn Community Bank found they were wasting resources jumping between disparate solutions, they turned to Zoom for help. Toggle tax (noun) Andrew Duckworth is one of its biggest opponents. Andrew, IT operations specialist at Penn Community Bank, realized his organization was wasting resources — time and screen real estate — jumping between disparate solutions, sapping productivity as a result. So, he began solving the issue with a new phone management solution from his current meetings provider, Zoom. Soon, Zoom Meetings, Zoom Phone, and Zoom Rooms became ubiquitous across Penn Community Bank’s workspaces. 👀Read the entire customer story here: https://explore.zoom.us/en/customer_stories/penn-community-bank/
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Greetings. Currently, I'm only allowed to create one (1) SMS Campaign. What are options/ideas to have a second SMS Campaign? Could I create a new Business Account specific to a Department so I can have a 'second' SMS Campaign? Thoughts??
One of my employees is not receiving incoming calls from other employees. She can make outgoing calls, but not receive them. We have checked her phone settings and all looks good. Her desktop phone (Yealink) will ring about a half a ring then the call will go to voicemail. Please help!
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Any advice? Wanting to get more details for searching and exporting users . I already have sites setup. No use of site codes. Sites are mostly setup for physical offices so E911 has physical address for end user. No physical Poly desk phones all are softclients. But 95% of my users are remote and never be going into Office Site X. No groups yet, still fuzzy on how these could work in my environment. When I create a group, does it by default take on everything from the Site Policy? How are you guys using groups in your environment? Thanks I really wish that Zoom Phone had the ability for me to assign custom "tags' to each user for sorting and exporting. only being able to filter by group or site is very limiting in the gui. I would like the ability to create user defined tags that are searchable in the gui.
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