Resolved! Transferring Calls
When someone transfers a call, the caller ID come up as the person who transferred the call. Is there away to make the caller ID come up as the person who made the call??
-
Products
Empowering you to increase productivity, improve team effectiveness, and enhance skills.
Learn moreCommunication
Productivity
Apps & Integration
Employee Engagement
Customer Care
Sales
Ecosystems
- Solutions
By audience- Resources
Connect & learnHardware & services
Download the Zoom app
Keep your Zoom app up to date to access the latest features.
Download Center Download the Zoom app
Zoom Virtual Backgrounds
Download hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds Zoom Virtual Backgrounds- Plans & Pricing
- Solutions
-
Product Forums
Empowering you to increase productivity, improve team effectiveness, and enhance skills.
Zoom AI Companion
Business Services
-
User Groups
Community User Groups
User groups are unique spaces where community members can collaborate, network, and exchange knowledge on similar interests and expertise.
Location and Language
-
Help & Resources
Community Help
Help & Resources is your place to discover helpful Zoom support resources, browse Zoom Community how-to documentation, and stay updated on community announcements.
-
Events
Community Events
The Events page is your destination for upcoming webinars, platform training sessions, targeted user events, and more. Stay updated on opportunities to enhance your skills and connect with fellow Zoom users.
Community Events
What is the Zoom Phone System?
Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!
Recent Activity
Latest Posts
Trending Posts
Solved
Unanswered
Zoom Phones AUD/NZ
Yesterday our phones worked perfectly, today we have incoming calls but when we answer the line goes dead, same happens when we call out. So frustrating and upsetting for our clients, it really isn't good enough. All we did was download the 'new' desktop version. grrrr
Show less
I want to limit the number of staff members that can be connected at the same time
On zoomphone. Maximum number of simultaneous calls in queue: 3 Please advise.
I want to set up the system so that even if 10 people are waiting, only 3 calls can be connected at the same time.
but there seems to be times when more than 4 people are talking to each other.
Show less
Resolved! Call flow Issue with Call Queue
Trying to get this call flow to work (see image attached) but if no agent is in the call queue (eg; out to lunch) It gives the following voice greeting "the person you are trying to reach is unavailable, good bye" Then hangs up instead of going to the Auto Receptionist (AnsweringService) Have tried setting the overflow of the Call Queue (see attached) to go to the Auto Receptionist (AnsweringService) but no change. Is this a limitation of Call Queues or should I be using a different call flow to accomplish this flow?
Show less
When will blocking 'anonymous' callers be an option?
I realize there is another recent post about blocking anonymous callers - yet it's marked resolved without actually being a resolution. I've just received 5-6 back-to-back calls from "anonymous" Caller ID, all leaving the same automated message about 'press one to complete your order". It's ridiculous that I cannot block these. When is Zoom going to code something into their setup that allows us to block these? It's becoming a rampant issue. Thank you!
Show less
Auto vmail hangup when there is a "beep"
I am wondering if it is possible to set up Zoom vmail to end the recording when it detects a solid "beeping" sound? We are getting 5 minutes of a recording "beeping".
Thank you!
Personal call went to Zoom voicemail
I have a user that got a call on her personal cellphone # but the voicemail appeared in Zoom voicemail. No idea how that could happen!
How to check history reports
Is the level of service the time between when a user's incoming call rings and when it is answered?
Is it the time from when the user enters the queue to when the user answers?
Zoom Phone
Good Afternoon,
We have a zoom calling package with AU/NZ unlimited call package yet I'm unable to receive incoming calls,
Has anyone experience this ?
Desktop & Mobile Client as separate devices
Hi, Is there anyway to make the Desktop and Mobile Clients a separate Phone device in Zoom Phones? Reason is that we still want Zoom Desktop client for Meetings, but phone calls to only go to the phone client app (for the same user). Or at least no call popups on the Desktop client? Regards Damien
Show less
Community Champion Program
Zoom Community Champions are leaders within the Community who provide thoughtful contributions to fellow community members. They provide helpful solutions, showcase product expertise, and share success stories.
Become a Champion
