Over the past few months we have had several clients complain that when they call us they hear one ring tone and then it clicks over to a subtle white noise with no further ring tone. After some testing we discovered that we are still receiving the call on our end even though the caller can't hear anything. We are using Zoom Pro with Polycom desk phones as well as the apps on our phones and laptops. Any ideas what is going on?

Hello, 

I signed up for Zoom phone last night and the app is able to make phone calls and receive, however, when i click SMS and want to start a new message it says .. You don't have a direct number. You cannot start a new conversation. 

Any help ? 

Thanks 

Hi all,

I am hoping for a solution here. 

I have a staff member who only uses Zoom Phone via the mobile app.

He is not part of our main call flow, so he does not receive the incoming calls from the main auto-attendant / number.

Only we can transfer calls to him, or customers can contact him via his external number.

When he's on a call, when another call comes in, it disrupts his current call which is frustrating. Is there a way we can setup the Zoom profile for him to send incoming calls to voice mail when he's busy? 

I know the desktop app changes your status to busy, but mobile does not have this functionality?

Are there any options for only mobile users? I presume there would be, please advise.

Kind regards,

Adam

I'm trying to prevent call queue members from receiving queue calls when they are already in a (Zoom) call or meeting.  I have the queue set to route to the user who has been idle the longest. 

Calls are being routed to users who are in (Zoom) meetings, are in (Zoom system) calls, or have placed outbound calls.  Users can manually "Opt-out" for every non-queue activity, then "Opt-In" once the activity is complete, but that is inefficient and results in poor system performance. Users regularly forget to "Opt-In" after their current activity ends, and unless they manually seek their queue status, have no indication they are not active in the queue.

How can I ensure that queue calls are routed to AVAILABLE users?

I'm leaving my current consulting gig after many years and this account is linked to that company so won't be on here after tomorrow. 

We'll see if any future work involves Zoom Phone, if so I'll be back at that point!

Been helpful being on this forum! Hopefully my comments have been helpful to others as well...

cheers

Edgar

I am setting up Zoom Phone and SMS. I've gone through all the setup steps for SMS, campaigns, etc. And now I still can't text to or from my recently ported number. Is there a propagation time on any of this? The number came back as ported yesterday and I noticed this morning that my campaign I applied for yesterday is now active. Or am I missing something else?