mquesenberry
Explorer
Explorer
since ‎2023-03-07
‎2023-03-07

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What would cause a high number of calls answered by others in reporting?

2023-03-07 05:59 AM
I manage a group of 16 agents that take incoming calls. What would cause an agent to have a high number of inbound calls but a low number of calls completed and high number of calls answered by other?
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