About GregTX

GregTX · 2023-05-03 11:45 AM

Is there any way to allow a caller who is waiting in a queue to break out to a designated voicemail box if they get tired of holding. Ex. we've all heard the on hold verbiage, "we're sorry, we're experiencing an extremely high call volume, if you pre...

GregTX · 2023-09-26 06:23 PM

Sorry, but this is not helpful as we are using physical phones not the soft client (nor does it actually solve the original question).

GregTX · 2023-05-15 06:13 PM

Thanks. I actually tried this route. It kind of works, but it also completely butchers reporting. Ex. it makes the number of overflows skyrocket and it prevents us from being able to see the average and longest hold times in the queue. It definitely ...

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Breaking out of a Queue to Leave Voicemail

Re: Breaking out of a Queue to Leave Voicemail

Re: Breaking out of a Queue to Leave Voicemail