Hello everyone first time post here,  I was wondering if anybody experiencing the same issue we are having using zoom on a desk phone ( Soundpoint 550 Polycom and others) Anytime you are on a call and another person calls, you can not place them on hold to answer the other call without  hanging up on  previous call. On the app though it easy to press hold talk to other line and go on. Previous provided allowed for 4 calls per line, now it feels like its one call only.

Any help greatly appreciated 

I am trying to import Key assignements and keep getting the following error message.

The amount of line keys (of the Line type) is incorrect.

I can do the MASS import but it doesn't let you pick a Key number so it scrambles my keys and makes training difficult. 

I want to put 5 Parks on keys 6-10.  I have a lot of users so doing this by hand is out of the question. 

Here is my CSV File Contents

Key,Key Type,Key Assignment,Alias,Outbound Caller ID
6,Call Park,*801,Park 1
7,Call Park,*802,Park 2
8,Call Park,*803,Park 3
9,Call Park,*804,Park 4
10,Call Park,*805,Park 5

Please help

My company uses the Polycom CCX700 series phones as Zoom Appliances.  Does anyone know of any way to turn down the keypad volume?  When you are on a call and you need to turn up the volume to hear the speaker, the next time you dial out, the DTMF tones are freakishly loud.  I know the solution is to turn the volume down, but is there any way to separate the call volume from the dial pad volume?

I am just starting with the phone system.  It seems to add a contact, I must download my contacts from Microsoft 365 or Google.  

I have tried both and get a failure message.  That is understandable for Microsoft 365 which is a company account with strict permissions.  But the Google account I am trying to connect to is a personal Google account.  

I feel like this phone system is not working for me because I need to be able to save contacts, preferably on a one by one basis.  I am willing to import from Google but an unable.

 How do I get contacts into Zoom?

Thank you!