Hello everyone,

I am hopeful to receive feedback from the general community here in addition to Zoom employees as well.  I'll break down my questions into two parts:

1.  Within an IVR, we are wanting customers to be able to press option 1, hear some text to speech general information about one of our locations, then give the customer the chance to press star for replay the message or press one to return to the main menu of the IVR.  In testing this, I have Auto Receptionist 1 (AR1) with an IVR (IVR1.)  Option 1 of IVR1 being the option for general information.  I ended up creating a second auto receptionist (AR2) with it's own IVR (IVR2) and when a customer presses option 1 in IVR1 it sends the call to AR2 IVR2.  Within IVR 2, I have a text to speech IVR main menu audio file play the general information message with customers being able to press star to replay the message or press 1 to return to the main menu of IVR1.  Am I thinking about this the right way or is there an easier way?  Initially, I had AR1/IVR1 option 1 point to a call queue, but unless an agent was assigned to the call queue, it would try to route the call to voicemail, so that didn't seem like an effective option.  I would really appreciate any feedback here to let us know if we are doing this the right way or if there is an easier and/or "best practice" way to accomplish this.

2.  For the text to speech pre-canned voices like "Matthew-Male," the voices themselves are great for being robotic, but they speak too fast and I won't be able to use them like that because our customers will not be able to understand them speaking so quickly.  Is there some sort of logic or way to slow down the voices so that those hard of hearing or the elderly will be able to understand them easier?

Really looking forward to hearing what people have to say here, so thanks in advance for any feedback on these two topics.

Thanks!

Jason

We have had several reports of inbound calls dropping after 5-10 seconds. This has happened in different parts of the US and for employees in the Philippines.

Employees have updated their apps, restarted their devices, and uninstalled/reinstalled the app. They have switched between Wifi and Data, and since these are happening in all areas of the globe, we do not believe it is a service issue. 

The Dashboard data reports good quality MOS >4, but there is no data for sending/receiving. I have sent tickets to Zoom support, and they took days to get back to me. I have emailed our sales rep and am waiting to hear back. Our customers are starting to think we are hanging up on them. This is ridiculous that it hasn't been resolved yet. This is what we are paying for. I'm completely flabbergasted that this isn't being treated as a priority. 

This has been going on/off for the last 7 days. We need Zoom to look into this asap. 

Hello everyone,

I'm currently facing an issue with Salesforce related to click-to-dial functionality, and I'm looking for some guidance or solutions. 

I'm facing:

1. Click-to-dial is enabled in my Salesforce setup.

2. When I click on a phone number in a contact, it triggers the utility phone icon, indicating that it recognizes the phone number.

3. However, when I click the dial icon in the utility icon, the call is not getting placed.

Note: I have already completed all prequesties

• Zoom account with a Zoom Phone call plan
• Zoom for Salesforce app installed
  Note: If the app is not installed, contact your Zoom and Salesforce admins.
• Automatically Call From 3rd Party Apps enabled
• SMS:
• Zoom for Salesforce app version 3.21 and higher
• SMS enabled by Zoom admin

please see the support articles:

Configuring Zoom Phone in Salesforce – Zoom Support

Using Zoom Phone in Salesforce – Zoom Support

Hello - 

Not sure if this is the correct place for this, but I would like to request an enhancement to the android app.

Currently there is no way (that I could find) to copy the transcript of a voicemail. 

I know I can receive those transcripts in email, but a method for copying them straight out of the Android App would be greatly appreciated. 

Thank you 

I have encountered an issue related to the notification behavior in the Zoom Android and Windows apps, specifically when receiving calls from my team. I have set the notification preference to "Always, even if I am active on desktop," but the behavior is inconsistent.

The problem is as follows: When someone calls me in Zoom from my team, the Windows app rings, as expected. However, on my Android device, instead of ringing, I receive a notification. Ideally, in this scenario, both my phone and PC apps should ring simultaneously to ensure I don't miss important calls.

This inconsistency can be frustrating and may lead to missed calls, which is especially problematic for those who rely on Zoom for work. I need help to fix this issue. 

I canceled my pro subscription back in May when I closed my business for Maternity leave. I am not planning on reopening my account when I go back to work. I still have the app on my phone but my account is now basic so there are no icons to call or text people. However, people are still able to call me as my phone will ring on the app but I can't answer it. They are able to leave voicemails, I don't get a notification but I get the transcript via email. They are still calling to book my services so I assume my voicemail is still active. I have taken down my number everywhere I had it advertised before. How can I cancel this number? Now that my account is basic I have no access to phone settings on my account (as they shouldn't exist but clearly it still does) and I have no access to support to solve the issue. Has anyone had this problem and been able to solve it?

I am trying to reset a user password and following the below instructions. I do not see the option mentioned in step 4. Can someone post a screenshot of this, as I don't see it as an option. Thanks!

How to change a user's password

To change a user's password:

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation panel, click User Management then Users.
3. Click the email address of the user who needs their password changed.
4. Find the Sign-in Password section, then click Edit. 
5. Enter the new password twice, ensuring that it meets the password requirements.
6. Click Save Changes.
   You will be notified that changing the password will sign you out of all devices. Click OK to confirm.