We answer incoming calls for two separate companies.  When calling in, you know how to great the client based on the incoming caller ID (the name of our company pops up along with the client information).  We have a call queue group set up for when our receptionist is out to lunch or on vacation.  However, our company name doesn't pop up on the phone display when it rings through.  The name of the call queue group pops up instead.  How do we change it so we know how to greet the incoming caller? 

Hello there. I am a relatively new admin for a Zoom phone system with Poly phones.

So far, my experience with configuring and administering our phone system can be summarized with this general statement:

I find the system has been engineered to meet a lot of varying needs; however the quest of accommodating many needs actually makes things complex when sometimes you want simplicity.

Please note, I'm talking generalities here and I'm purposefully not mentioning a specific area or question. 

I find a lot of times when I configure something one way I either have to sacrifice something to achieve it, or I create new issues in the process of arriving at a solution for the original problem.

That being said, how do I go about either requesting new features so I can make things better for myself and others?

Hi,

Ich habe das Problem, dass ich keine Anrufe auf einer anderen Leitung zur Zentrale holen kann (wenn die andere Leitung nicht besetzt ist). Ich habe keinen Schalter gefunden, der dass bewerkstelligen könnte.  Kann man dass einstellen, und wenn ja wie?

Having trouble provisioning JUST SOME Poly VVX 250 phones on 2 sites | Duplicate IPv4 address detected from 

MAC: fc:44:82:c*:**:24  ( the asterisks are replacements for anonymity)

Its weird - its 2 sites with a very similar mac address that shows as a duplicate

I have already run Microsoft Software to look for a ROGUE DHCP server and it only shows one running.

I have researched what kind of device starts with MAC: fc:44 - it reveals nothing that give me any clue as to what the device is on my network - only that its intel. 

I need help as to how to locate the device that is giving me the duplicate IPv4 error.

If someone can tell me what kind of device mac id: FC :44 or FC:44:82 is I would be appreciative

Another weird thing is some phones did register.

This problem is driving me bonkers.

I don't know anything about WireShark but  that comes up as a tool to use in solving similar issues - can someone tell me at a high level how WireShark might help me?

hi,

I must change the default audio prompts when the recording starts or stops on demand (I need to upload new in a different language).

Is this possible?

I went to the path: 

Company Info/ Account Settings/ Default Audio Prompt

But there is omitted these specific prompts 

"This call is being recorded"

"the recording has stopped"

Thank you 

Alex