About tfiske

tfiske · 2023-03-30 10:32 AM

Hi, I have come across two users so far who show different time zones on their phone records than on their user records. We are in Eastern time. Their records under User Management both show Eastern time. Their records under Phone System Management s...

tfiske · 2023-03-22 07:49 AM

Hi, I'm following the instructions in "SMS/MMS 10DLC Compliance for Zoom Phone and Zoom Contact Center" (https://support.zoom.us/hc/en-us/articles/5016496738445) and don't see this tab under Advanced on our admin page. Instructions: Menu: Am I in the...

tfiske · 2023-03-31 12:45 AM

I agree, I would prefer to know that cause too. My guess is that that value is empty in those phone profiles and for whatever reason, it is showing a system default, and not the value from the user profile, and not a default for our company. If I eve...

tfiske · 2023-03-31 08:53 AM

I wasn't looking at History, just the user profile tab under phone management. I emailed my customer support rep and she gave me the fix: just set the value in the Users record to something else, save it, then set it back to the right timezone, and s...

tfiske · 2023-03-30 12:40 AM

Hi enielsen, Thank you for your reply, but that's exactly what I'm saying. In the user's profile under User Management, where it is editable, it shows the correct time zone. In the user's record under Phone Management, where it is not editable, it sh...

tfiske · 2023-03-29 01:53 PM

Hi @sachinzoom , took me a while to get back to this, but that worked and we got our campaign created. We are a social service and are not going to be using text messages for any sort of campaign, but I guess we have to play somebody else's game anyw...

tfiske · 2023-03-22 12:25 AM

Thanks @sachinzoom, I don't see the Roles option either. I guess I will have to have my manager help with this tomorrow. He is the account owner, and not available today.

Communication

Productivity

Apps & Integration

Spaces

Employee Engagement

User Statistics

User Activity

Two users have different time zones on Phone records

Not seeing SMS Campaigns tab under Advanced

Re: Two users have different time zones on Phone records

Re: Two users have different time zones on Phone records

Re: Two users have different time zones on Phone records

Re: Not seeing SMS Campaigns tab under Advanced

Re: Not seeing SMS Campaigns tab under Advanced

Workplace

Communication

Productivity

Apps & Integration

Spaces

Employee Engagement

Business Services

Customer Care

Sales

Marketing

Developer Tools

Enterprise

Download the Zoom app

Zoom Virtual Backgrounds

AI Companion

Business Services

User Statistics

User Activity

Two users have different time zones on Phone records

Not seeing SMS Campaigns tab under Advanced

Re: Two users have different time zones on Phone records

Re: Two users have different time zones on Phone records

Re: Two users have different time zones on Phone records

Re: Not seeing SMS Campaigns tab under Advanced

Re: Not seeing SMS Campaigns tab under Advanced