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Norubit · 2024-06-11 02:07 AM

We're currently experiencing an issue with our call queue setup on Zoom. We have it set to simultaneous ring, and it calls the agents for 30 seconds. However, after the initial ring, it doesn't call the agents again, and the customer remains in the c...

Norubit · 2024-06-11 05:59 PM

The only way i can get it to work at the moment is by setting the max time to 60 seconds and then the overflow to push the call back to the queue so it loops. This is a temp fix as it restarts the on hold music every 60 seconds.

Norubit · 2024-06-11 05:45 AM

We have it set at 30 minutes on the cal queue and 60 seconds on the user settings.The call queue calls for 60 seconds on each extension and then stops ringing. How could we fix this?

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Simultaneous Ring Call Queue

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Simultaneous Ring Call Queue

Re: Simultaneous Ring Call Queue

Re: Simultaneous Ring Call Queue