This is something that has been driving me nuts for a while.  When I screen share a website, document or whatever, I am 100% always able to annotate it using my graphics tablet pen (XP Pen tablet and pen).  However, sometimes, when I client shares a website, a document, etc. from their end, my annotation option at the top of my screen is gone!  So I am unable to annotate on their screen.  I haven't collected enough information on the types of documents, sites, etc. that this doesn't work on, but I am wondering if there is something simple I am missing here.  I remember at one point when I would annotate, my name would appear next to what I was writing and Zoom told me the client has some control on their that will toggle on or off display of who is writing.  Is there some other menu on the client end I should direct them to, so that I can annotate their documents or whatever they are sharing??  I have asked them to look each time it has happened and they say they can't find any menus or toggles that would indicate they can enable that to allow me to annotate on their shared screen.  Hope someone can help.

Hello there! 

I'm curious if it's a bug or if anyone else is experiencing a similar issue.

My Zoom app that shows all of today's meetings is showing meetings as if they were scheduled for today, even though they have been canceled/removed from my Outlook calendar. I'm using a Mac, Version: 6.1.11 of Zoom.

I have set up a meeting with registration required.  All good until today, when I logged in to see who has registered and the registration tab is now missing.  The "registration required" is definitely selected, and I could see the registrations before.  This happened when I set up this meeting before, so I deleted it and started over.  Now it happened again.  What is going on?

Is there a way for administrators to collect information from hosts about the types of meetings they are doing. We want to know if this was a general meeting or was this a meeting where we provided a service or technical assistance for a client(s) to track for our records. We don't want to collect information if it wasn't related to a service provided. 

In general, we have information we would like to collect from the host about the meeting they are hosting in the zoom system. Is this something we can do in zoom?

Its happened three times already that when I add or delete someone from an event, it replaces my event text. I get the message "The event description will be replaced with the Zoom default invitation." This has been really frustrating as a I have to quickly edit it back to what I originally wrote and it resends to everyone. 

I've been making the changes through outlook/the zoom plugin. Anyone have any solutions? Can't seem to find any.

During Zoom meetings all the participants can hear me talk and then suddenly no one can hear me.  This problem happens erratically when I have not changed my position at the computer or adjusted the volume.  During some meetings, it is not a problem, and at other times it can occur multiple times.

Never had issues with Zoom in the last four years but just today my staff are reporting stand-alone scheduled meetings "disappearing" from their Zoom account. For example, a meeting was previously scheduled via outlook and still on calendars (of staff and external client) with a Zoom meeting link attached, but the link popped up a message noting "meeting ID invalid". When the scheduler looked in their Zoom account the meeting was not there.

At this point people have cross-checked outlook calendars and Zoom accounts and it appears as if four people have meetings schedule in outlook with Zoom links that show no meeting scheduled in Zoom. Those links when clicked are also reporting the "meeting ID invalid" message. At this point we know we are seeing this issue with events scheduled for this week, but people have not looked beyond that at this point. Again, we have never experienced issues, so this is a little weird.

Does anyone have ideas? I encouraged everyone to make sure their outlook and zoom was running the most recent update... but otherwise I am not sure what to say or how to resolve as it is not every meeting or every account.

I can't launch meetings.  I keep getting a message that I need to update.  So I've been having to enter meetings on my browser instead which doesn't give me all my Zoom options like having a virtual hand, digital timer, etc.  It is very limiting and very frustrating.  How do I update?

I am having an issue on MacOS, where long recorded session videos are constantly freezing during regular or fullscreen playback.  This occurs every 2 to 5 minutes on a very new computer, with the latest software, and plenty of bandwidth.  This never occurs during live meetings.  Is there anything I can do to improve the experience?  I am *not* the admin for these recordings. 

This videos are being viewed through the organization branded Web link on a Chrome Web browser.

היי, אשמח בבקשה לעזרתכם.

במהלך פגישת זום עם משתתף אחד בלבד, הפגישה מסיימת אוטומטית לאחר פחות משעה. למרות שהחשבון מוגדר ל30 שעות.

בדקתי את ההגדרות, מוגדר תקין.

ניסיתי דרך סוכן וירטואלי, הרובוט לא מצליח להבין את השאלה, שולח מאמרי תמיכה לא רלבנטיים לבעיה.

כל פגישה מתנתקת לבד, לא על ידי המארח ולא על ידי האורח, וצריך כל פעם להתחבר מחדש.

אשמח לעזרה,

תודה מראש