When I dial in to Zoom at the 15 min mark call will drop and come back in or about 1 to 2 min mark. Also, it is outbound the customer here's me when the audio drops, but I cannot here the customer after it drops when it comes back it is fine also this fails intermittently.

Hello, I have a pro account and I have a group of clients that I routinely meet with on Zoom.  Do Zoom links ever expire if I renew my pro account each year? 

I'm asking because I would like to schedule a meeting with a client, let my Zoom app create the link, then continue to use that same unique link, for every subsequent meeting with them.  This alleviates any confusion about which link to use for our next meeting  because it's always the same for each client. 

I do not want to use my personal link for this.  I want to use a unique link for each prospect and client.  Please advise and thank you in advance.

Mark H.

A Bank On Yourself Professional

I was looking to pull up a video recording of a meeting from this past October 7, 2023. I was surprised to find that even though there is an audio recording file available, no video recording file is available. This is odd since for all other meetings I have ever recorded, both files exist and are available. In fact, I don't even know how to selectively produce an audio recording file without a corresponding video recording file, nor do I know how to selectively delete just one or the other. (Hitting "delete" on a meeting line on the recordings page deletes all the files associated with that meeting--video, audio, and chat files.)

How can this be? Any idea where/how I can find the video recording? I have all of the files for a more recent meeting this past weekend, so I know the recording mechanism works (and should have worked this past October).