In the past, my breakout rooms had a button called "Ask for Help," which allowed students in the breakout room to request that I come see them.  That button is no longer appearing in my break out rooms.  How do I get that function back?  Thank you!

I am trying to share a slide from a presentation in fullscreen mode in a different space (desktop) from the Zoom app's main window.  If I am not in the space with the slide Zoom pauses the sharing.

I want to share a slide but not have participants see my mouse pointer when I stop sharing or change the slide.

I set up a meeting with a PowerPoint presentation and used the feature to put the speaker on the screen (the floating head) with the presentation.  I want to be able to have other joining speakers populate when they are speaking, or start and stay on the screen with the presentation from the beginning.  I don't want to spotlight them. Is this possible in the meeting setting?

Hi,

I have configured various accounts and found that one had almost all data centers opted-in, another was missing a few, and another had only two data centers opted-in. I don't know the reason for the difference, whether it was configured in the past, or because it was previously a free account. May I ask, assuming the user has never changed the setting, are all data centers opted-in by default on paid accounts? This is important because I have seen a user connected to a data center on the other side of the globe, which could have been the reason for two disconnections during an important meeting.

Thanks in advance for any help.

I schedule several different types of meetings - some that we want participants to chat with everyone and some where we want participants to only chat with the host/co-host. It would be helpful to edit this setting for meetings as they're scheduled rather than the current options of a.) changing the global setting every time I need to schedule a meeting or b.) changing the setting after the meeting starts. Is there really no workaround for this?

Dear Zoom Support Team/Community,

I’m writing to report a persistent issue I’ve been experiencing with my Logitech Brio webcam when using Zoom on macOS 15.7.1 (Sonoma). My Zoom version is 6.6.2 (65462).

During meetings, the field of view (FoV) and zoom settings reset to their default values mid-call, without any input from me. This happens intermittently but consistently enough to be disruptive. I use Logi Tune on my Mac to set and maintain the desired FoV/zoom, and the application remains open throughout the meeting. However, Zoom seems to override these settings unexpectedly, forcing me to manually re-adjust the camera mid-session.

Here are a few relevant details:

• macOS Version: 15.7.1

• Zoom Version: 6.6.2 (65462)

• Camera: Logitech Brio

• Logitech Software: Logi Tune (Mac) — no other Logitech software installed (e.g., Options+ or G Hub)

• Issue: FoV/zoom settings revert mid-meeting, seemingly triggered by Zoom rather than macOS or Logi Tune.

I have already:

• Disabled “HD” and “Adjust for low light” in Zoom’s video settings.

• Launched Logi Tune before opening Zoom to lock in FoV.

• Launched Logi Tune while in a Zoom meeting.

• Ensured no other Logitech software or background agents are running.

• Verified firmware is up to date.

Despite these steps, the issue persists. From user forums and Reddit discussions, it appears that Zoom may be sending camera control commands mid-meeting that override third-party webcam settings, particularly with Logitech Brio cameras on macOS.

Could your team please investigate whether Zoom is overriding webcam settings during active calls on macOS, and if so, provide guidance on how to prevent Zoom from resetting the FoV/zoom?

Thank you for your attention to this issue. It’s quite disruptive during professional meetings, and I’d love to find a stable solution.

Warm regards,

Simon