Hi everyone! Our network speeds are up to par per Zoom's recommendations, yet our users constantly find themselves freezing (At the same time) when on Zoom meetings in our office, as well as calls dropping or freezing far too often when on Zoom phone. We've noticed there are few to no network issues elsewhere (browsers, other internet programs, other video platforms) but Zoom claims it is still our local network's issue. Does anyone else experience this? Something that SEEMS like a network issue, but you've performed all troubleshooting, whitelisted all IPs, even upgraded network speeds, tried "hard-wire" ethernet cables...and still getting dropped calls and frozen meeting simultaneously when other coworkers are on the same meetings, or in your individual calls and meetings?

I've set up a 4-part workshop session through Zoom webinars. I have one main webinar with four biweekly sessions scheduled. Registrants will be attending all four sessions. The first session was two weeks ago and the next session is this Thursday. Do registrants use the same link to access this week's session as the one they used two weeks ago?

I have a client with a machine running Windows 10 Home.  When he tries to connect his iPad through the screen share/screen mirroring function, it does not recognize the device.  My own machine recognizes his iPad.  Could there be something in the Home version of the operating system that is blocking this function?

My camera works on other apps and with zoom on other computers but on my computer it appears on "video devices" as blank, rarely it will start but turning it off, entering video settings, and usually even starting zoom will cause it to crash. It started when turning the camera on and off took about 10 seconds. All this started this week and upgrading zoom and then downgrading it to 5.17.5 didn't help.

Is there any solution to this?

Hello,

I apologize if I'm asking a question that's been answered elsewhere, but I'm having a problem with dual-monitor use, and the only solution I've seen on these boards is for a Mac & a Mission Control setting. I'm on a Dell laptop, sometimes in laptop + one monitor config, sometimes laptop closed & connected to a dock with 2 monitors. However this problem is new (and applies) to both setups. FWIW I was recently upgraded to Windows 11 on the same laptop.

I have traditionally kept the Use Dual Monitors unchecked, which meant I did all relevant Zoom work on my left monitor (full maximized so I could see the gallery, my participant list, chat, all in one window). When I would share something, Screen 2 (on my right) would be an option, and I would share that one. It would leave my Zoom meeting completely untouched. I did this for years.

Now, if Dual Monitor is unchecked, it treats my left screen as if it was a standalone laptop (so sharing my screen reduces my participants to a filmstrip), and if is checked, I have a giant floating image of whoever is speaking on my right, and when I share something, my left screen reconfigures to a different layout.

I'm sure this is a setting or configuration issue, but I can't find it. Has something changed in Zoom lately? Has anyone stumbled across this as well?

Thanks in advance for any help and advice,

Mike