Hello I've searched the knowledgebase and it seems one can show more than four participants in a meeting while sharing the screen (in the "video panel"?).

But I can only see four at a time and have to scroll up or down (or left/right) to see the other participants.

I don't see a grid icon, only the "film strip" icon consisting of two horizontal lines.

So is it a bug (Windows client: 5.17.11)?  Or is there something else I have to do to be able to see the icon or allow more than four participants at a time?

Thanks

I've noticed an issue on my desktop, after any zoom meeting session is ended.  When a meeting is ended, the entire screen appears to refresh.  Meaning it flashes black for a half second.  But after the "flash" most of the screen remains black, with certain blocks of video visible.  As I move the cursor around, the screen will refresh and be viewable.  This is getting frustrating.  My company has removed/reinstalled.  Updated plugins and done most of the normal troubleshooting.  Cant get a good screen snip, as attempting that refreshes the screen, so that all is visible.  The only way I could get a picture of what is happening, if via my cellphone, which the company may not like.  Has anyone else seen this?  I've changed multiple settings and nothing has made any difference.

In the Zoom app, I am unable to start a meeting and the meeting screen is forced to close.

At this time, this is only happening in situations where I am trying to enter a standby room.

Not every time, but sometimes I also get the error message "memory could not be READ".

I have tried the Windows memory diagnostic tool, but no problem.

I have also tried reinstalling the application, but that did not solve the problem.

We also believe that the problem is standby room related, as we are able to participate in Zoom test meetings without any problems.

Below is the error log from the event viewer.

If you have any solutions, we would appreciate it if you could let us know.

System

- Provider

[ Name] Application Error
[ Guid] {a0e9b465-b939-57d7-b27d-95d8e925ff57}
EventID 1000
Version 0
Level 2
Task 100
Opcode 0
Keywords 0x8000000000000000
- TimeCreated

[ SystemTime] 2024-04-02T05:03:25.9491733Z
EventRecordID 134378
Correlation
- Execution

[ ProcessID] 17156
[ ThreadID] 18044
Channel Application
Computer DESKTOP-DLQLVFC
- Security

[ UserID] S-1-5-21-2893437355-3582315056-319945160-1002

EventData

AppName Zoom.exe
AppVersion 5.17.11.34827
AppTimeStamp 65eab349
ModuleName D3D9.DLL
ModuleVersion 10.0.22621.2506
ModuleTimeStamp ac5db609
ExceptionCode c0000005
FaultingOffset 0000000000060be2
ProcessId 0x2d6c
ProcessCreationTime 0x1da84ba3d0c23f1
AppPath C:\Users\class\AppData\Roaming\Zoom\bin\Zoom.exe
ModulePath C:\WINDOWS\SYSTEM32\D3D9.DLL
IntegratorReportId 1d046077-04d3-4b0b-903a-63ab988bfb00
PackageFullName
PackageRelativeAppId

Hello - i have turned my voice prompt to announce a call is recording to "no one" However, sometimes on calls the voice prompt is activated - i dont know why this keeps happening- its all with calls with people that are internal and part of the enterprise account - any ideas on why sometimes we have voice prompts and sometimes not?

My clients and I are no longer able to use the audio within the zoom meetings when we join. We are only given the dial in options. Has something changed with zoom where you can no longer join via the device/meeting? How do I reset this to allow audio to be in the meeting rather than requiring a dial in for a web meeting?