When I discovered the Zoom Desktop Client on my iMac was slightly out-of-date (5.16.2), I tried several times to download the latest release.  Each time, the zoomusInstallerFull.pkg.download file appears in my Downloads folder, but the download hangs right at the start with only 11 KB downloaded.

I have no problem downloading apps from other sites.

-- Ward

I'm having trouble finding information on this. Can someone explain what determines the aspect ratio of a meeting recording? I'm trying to edit a meeting recording (recorded on the cloud) on iMovie, and iMovie is cutting off the frame so that the thumbnail of the speaker next to a shared screen is partially cut off. I went back and looked at the aspect ratio for this Zoom recording, and it shows the dimensions as 1724 × 772.  Then I went back and looked at previous Zoom videos I've edited and the dimensions of the raw Zoom videos vary -- I have some that  are 1760 x 900, some 1724 x 778, and several 640x360.  However, I've never had this problem when editing in iMovie before putting the video on YouTube.

I can make adjustments in iMovie so that the entire Zoom recording is shown in the frame, but that results in a letterbox effect in the edited video, which I don't want.  I'm not clear at all how the Zoom aspect ratio/dimensions are set, and if there' s a way I can pre-set a ratio/dimension so I can avoid this problem to begin with.

Would appreciate any insight/suggestions!

Hello,

While sharing my screen, black bars covering my zoom controls appear on participants' screens. That is very annoying. After a while the black bars disappear, but with a manipulation (click, scroll, etc.) they appear again. Does it depend on settings, if so which ones? Can someone help me? Thank you!

I recently began having issues with the camera on my desktop.  When I log into a Zoom meeting, I can see myself (so I know the camera works); however, other attendees cannot see me (only my name in a black box). I have checked all permissions and they are enabled. In addition, I uninstalled the app and reinstalled the latest version with no change. Is it possible that a recent update is causing this issue?

Good evening.

I am using the latest version of Zoom 5.17.11 (31580), on Mac OS Sonoma 14.4, with a Yeti microphone.

Unfortunately, today it caused me a very serious problem in the recording of a meeting in which I participated along with another speaker.

While the other speaker can be heard normally, the recording of my voice has a very high pitch, which makes me sound funny.

I was able to edit some parts of the video by lowering the pitch, but this is not a solution, as I constantly use Zoom for such meetings, which need to be recorded.

Is there any solution to this?

Thank you very much.

My Mac Zoom version is 5.17.11 (31580)

I am trying to be able to use the breakout room feature and the button is not showing up. 

I did activate it on my account.

I did reinstall the Zoom app. 

I checked that I use the same account on both the web and my desktop app. 

Still no button. 

FYI I have the PRO subscription.

What should I do?