I just recorded a meeting, saved it to my Mac, but it doesn't appear in my local recordings. However, there's a file folder with 2 documents titled "double_click_to_convert_01.zoom" and "...02.zoom." I don't see audio or video listed. When I double click, it says document could not be opned. zoom.us cannot open files of this type. Looking for help on how this could have happened or how I get to my recording. TIA

Hi!

I had a zoom meeting for my school district and the translation feature worked (with a live translator). I opened a breakout room and closed the breakout room and assumed the translation feature would work when we returned from breakout rooms (I knew it would not work while in the breakout rooms and assigned the Spanish speaking parents to the same room).  I turned the translation feature off and back on, and that did not work.  I removed the translator and put them back in as the translator and that would not work either.  Finally I gave up and had the translator translate mid-meeting.  Is there a trick to keeping the translation going after opening and closing a breakout room, or will it not work after opening and closing a breakout room?  My goal was to talk a little, have a breakout room discussion, return and talk a little, have another breakout room etc.  Or will it only work until a breakout room is open and any breakout rooms would need to be at the end? 

I've done every single troubleshooting item listed for Windows and a Dell computer, and yet my camera just mysteriously stopped working for zoom last two weeks. I've updated drivers, updated zoom, restarted, checked camera settings for the app on Windows. It still won't work. Has anyone found anything that works beyond the listed troubleshooting items on the help page????? Camera works fine with everything else.

Hello,

I have trouble with Zoom calls dropping constantly. This does not happen with any other formats such as Teams, Google meet, Slack, etc. My internet provider has been out multiple times and has confirmed everything is ok. They have replaced the router/modem, cables and connectors.

I deleted my Zoom app and re-installed it with the latest version.

Is there a setting or something potentially off that would cause for Zoom calls only to drop so much?

Thanks!

Quando os meus convidados tentam aceder à minha sala através do link convite, recebem uma mensagem a dizer "Anfitrião tem outra sessão a decorrer. Já encerrei tudo, já desinstalei e instalei a aplicação mas o problema mantém-se. Já aconteceu com mais alguém? Alguém me ajuda a resolver? Obrigado!

Hi there - I am wondering if I set up a Zoom meeting and we get too many people registered, can I upgrade the meeting to a webinar and still use the same Zoom meeting ID or do I have to change it for everyone who already has the original Zoom meeting id?

Hi,

I'm trying to use the Zoom client for Android with HD video. But I'm not getting good results

Specifically, I tried the Zoom client on Multiple Samsung Galaxy phones (S10+ and another newer model - I think S22 ultra), when using the rear camera, the app uses the ultra wide camera, no way to switch to another one, and when zooming it doesn't automatically switch. Instead, you get a very grainy video from the digital zoom. This is very frustrating since to get any decent framing of the subject right in front of you using the ultra wide camera you need lots of digital zoom, which makes the video quality be very bad.

I did test an iPhone for comparison, and it seems like in iOS, the app does switch the camera when zooming. Which is the behavior one would expect on Android as well. The video feed looks 10 times better on an otherwise comparable camera hardware.

I did try to update Zoom client to the latest version (5.17.11.20383), but that didn't solve the issue.

I suppose this should be easily reducible since in my experience it's pretty consistent.