I am trying to watch a recorded lecture from my instructors, but when I view the video on my laptop, the screen is flashing green and the audio is fine. If I view the video on my phone, it works just fine, however, I prefer to watch the video on my computer. Is there a way to fix this from my end rather than having to go to IT? I should note that I can't watch the videos on the web app, it comes to me as a link that I can only view from the browser.

Hello, 

im trying to record an interview on Zoom, but it keeps recording side-by-side. Im trying to record the speaker/ interviewee only. Please let me know what the best solution is. Im on a basic plan right now. 

Another issue is that the dimension of the record keeps changing to 360px360p. 
The interviewee's video is not HD, it's blurry on the recording.

I am currently having this issue: I need to open breakout rooms for my participants while hosting a meeting using my phone. Is it possible to open breakout rooms from our phone? Because I don't see the Breakout room option when I host the meeting from my phone or tablet.

Is there anyone having the same issue? Please share your tips! Thanks a bunch!

Hi,

Some of our participants are receiving a redirect message when they use the invite link. Here is an example:

Redirect Notice
The previous page is sending you to https://us02web.zoom.us/j/85831988458?pwd=oigbmdjeZwyGIreTj5ub3Tt6frISBL.1.
If you do not want to visit that page, you can return to the previous page.

Does anyone have any recommendations on how to rectify this?

Thank you

I have my Zoom account integrated with my High Level account so that when someone books an appointment with me on High Level, a unique Zoom meeting and link are automatically created. The problem I'm running into is, when the appointment gets confirmed through High Level, specifically through the workflows, Zoom is deleting the meeting and link, rendering the meeting link invalid and removing the link from the appointment reminder emails that get sent out after the appointment has been confirmed. Has anyone else dealt with this? Why is Zoom deleting the meeting and link after High Level updates the status of the meeting to confirmed? What's the best solution to this?

Hey all, 

I've scheduled a meeting as the account owner and host where registration is required. The meeting is 2 weeks out and I want to be able to email the registrants a special email each week leading up to the meeting. I am unable to 'manage registrants' in the registration tab. The only thing I can do is view the list of registrants.  Is there an issue? or is there no way for me to export emails of registrants from an upcoming meeting. Thanks for any help or insights