We are receiving an error when trying to connect to a client meeting - 
"An unknown error occurred"
Error Code: 100006301

Seems to happen on both the desktop app, and webpage connection. 

we are able to connect via a cellphone with no issues, but this is not ideal 

Cant seem to find any details on Error Code: 100006301 online.

Hi everyone,
I recently experienced a local recording failure despite Zoom indicating everything was working. I’d appreciate any help understanding why no files were saved — and if there’s any hope of recovery.

🧩 What happened:

• I joined a Zoom meeting as a participant (not the host), using an invite link.

• I was signed in to my Zoom account at the time.

• The host granted me permission to record locally.

• I clicked "Record", and Zoom said:

  “Recording in progress”

• At the end of the meeting, I heard:

  “Recording stopped”

• Zoom stayed open the entire time and did not crash.

• This was a fresh install of Zoom on a new Windows user account.

📁 What I found:

• The folder C:\Users\[MyName]\Documents\Zoom exists.

• Its “last modified” timestamp matches the moment the meeting ended.

• ❌ There are no subfolders or files inside — completely empty.

• I’ve enabled hidden/system files and verified the folder is truly empty.

• I searched my entire drive for .mp4, .zoom, .tmp, and double_click_to_convert.zoom files — nothing found.

• I also checked the Recycle Bin, AppData, Temp folders — no trace.

• The meeting does not appear in Zoom’s “Recorded” tab or “Recent meetings.”

🧠 Diagnosis?

My guess is:

• Zoom attempted to record, created a subfolder (briefly), then silently failed before writing anything.

• Possibly a permissions issue, recording module failure, or antivirus blocking Zoom from writing.

🔐 Logs:

• I found .zenc log files in AppData\Roaming\Zoom\logs

• I can share them if Zoom staff or someone can interpret what happened

❓ Questions:

1. Is this a known issue for new installs or non-hosts with local recording permission?

2. Can the .zenc logs confirm what happened — or if a recording attempt was made?

3. Is there any recovery possible?

Thanks in advance for any help. Even if the file is lost, I’d like to understand what went wrong.

Recently, I have been facing an issue with my audio during a meeting with my mentor. He cannot hear me, but the audio input of my microphone during the meeting is fine. I can see the input level increase when I speak. What I've done so far is:

1) Checked if I selected the correct microphone channel. 

2) Tried my pc, headset inputs and the issue still persists.

3) I've used also my iphone microphone and did not work. 

4) I've joined the meeting from my iphone only instead desktop that I usually do and still not working. 

5) Checked his settings also and they were ok!

* Bear in mind that I have a connected audio interface (Focusrite) but it worked fine in the past!

I cannot identify what is causing this issue! Please help!

Once again, my recurrent meetings (basically all of my meetings!) have disappeared from the latest update.

I can still find them on the desktop version so I know they still exist.

Anyone know where I can find them on the Windows Zoom app?

Many thanks,

Joe

So we have a Zoom Workplace Pro account with Large Meeting Add-On (1000 participants), and we're paid up. BUT now under profile it says only 100 participants/40 minutes. Last week, we did a meeting and it capped us at 100, when 500+ were trying to get on. There is some glitch here. Can't figure it out and cannot get to anyone to help figure this out.

I recently got a new laptop and somehow I can't seem to hear music on zoom meetings anymore. This has happened more than once now when everybody else is hearing the music, so the problem is not on the side of the person who is playing music (singing, sharing a recorded song or anything similar). I have tried changing the settings and when I change the audio output (for example I change from speakers to headphones), I can hear the sound for like 2 seconds, and then it starts filtering it out again. If I switch back, the same thing happens. Any ideas what to do?