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My video background is stuck on Blur

RHIT_Jim
Newcomer
Newcomer

‎2024-04-03 04:48 PM

I have been stuck on Blur (not the normal blur either, just a lesser version of blur) for over a month now and can not just go back to 'None' and a clear live background. This is happening on my Samsung Galaxy 23+ phone, have uninstalled and re-installed the Zoom app multiple times to no avail. Works fine on my desktop Zoom app. I am a paying Pro customer and not receiving much support. Anyone know what is going on here?

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3 REPLIES 3

Speedjunki
Newcomer
Newcomer

‎2024-09-15 09:27 AM

I have the same problem. Why is nobody stepping up to help you?

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GrhmCmpbll
Newcomer
Newcomer

‎2025-01-31 08:31 AM

Mine is doing a similar thing but with a light blue background. It's not easy to see how to get help with this. Have you managed to fix yours, Speedjunki and RHIT_Jim?

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RHIT_Jim
Newcomer
Newcomer

‎2025-01-31 08:51 AM

No update from Zoom on this, been just dealing with it. Kind of sucks & unprofessional as the edges of my profile are always janky where the clear meets the blur when I'm on client meetings. They need to work on this, pretty sure if the Zoom c-suite was dealing with it there would be a fix pretty dang quick. But hey,  they're probably on their yachts not giving a 💩. Might have to just start using Google Meet & drop [paying for] Zoom.

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