Zoom workplace windows app unable to connect. to zoom i assume

[Protector152]

Hello everyone,

i am having issues with the windows Zoom Workplace app version 6.3.6(56144), this started a week ago. For some reason i am unable to get either the 64 bit or 32 bit app to connect. Though i am unsure what they are trying to connect to.
after logging in to the app with my email and password i see the "working" dot circle then the following message appears

"It looks like we are unable to connect. Please check your network and try again."

the only two other things that show up in the window are the blue "try again" button right below the message and a small "< Back " in the lower left corner.

i have no issue logging into zoom workplace via my browser (firefox in case you want to know) so i know my log in info is correct and my net is stable.

am i correct in thinking that the app is trying to connect to Zoom? or is it trying to access Google? how to i get the app (i think it's a webapp?) to connect with whatever it is looking for? how to i debug the app? clear it's cache? access it's settings without logging in?

any help would be appreciated.

Regards,

Protector152