I've gone the merry-go-round with Chat 4 times and this is what as resulted (a) the camera still remains black (b) the tests it put me through show that the problem is compatibility between Zoom and Workplace, yet I have no choice but to open with Workplace.  My camera works perfect with the Windows Camera App.  All permissions, etc etc have been confirmed.

This just started today during a meeting.

Do you think that this is a deliberate tactic that Zoom uses to make us upgrade.  I don't use it often, so upgrading makes no sense.  Chat said that no live help or IT support will help until I upgrade.


The problem is very definitely not at my end.  It seems to be a built-in flaw to generate more revenue.

I'm not sure if I can find this forum again, so please email your reply to me at ***********.   Many thanks.

I'm using Windows 10.
I have zoom on my laptop.
When I'm not connected to internet, my zoom application keeps giving me pop-ups that cover the foreground and never go to the background even when I click on other apps. Even when I want to do something without internet, I can't do anything because the pop-up covers the screen.
That pop-up says something like unable to make secure connection.
Even after I close that pop-up, it pops up again and again and again.
I want it to stop doing that. How can I make it stop?

Zoom was working before an update. Now on a user's laptop, after the update, anytime we open a zoom meeting/start a zoom meeting, it will freeze or crash after the camera begins to show a preview. Zoom will sometimes return after a minute or so.

I have tried:

• Checked Windows System updates
• Checked  driver updates for Camera - installed latest from laptop manufacturer's website
• Checked Wi-Fi speed and signal.
• Uninstalled/reinstalled the latest version as of last week
• Checked Camera permissions in Windows for the Zoom app

I am at a loss for what else to try! It looks to have to do something when the meeting is in the pre-start stage before the meeting is actually created. 

I have recently been dropped into meetings and webinars where the image is cluttered with intrusive and distracting watermarks all over. As I understand it, if I'm not a host then I cannot do anything about it. That's bad. Could Zoom change the default? Could Zoom allow me to first give consent?

If the host, perhaps just because they are not aware of the defaults, show my email in e.g. a webinar without my consent, that's not good.

Best regards

//Bjorn

I have recently obtained an Insta360 Link 2C camera (and a Link 2 as well).

When I set the camera to 1080p and 30fps in the camera control app all is good until I open a preview or call in Zoom. Then the camera is forced back to only 720p in the camera app. While the camera is being used in Zoom the setting cannot be changed. So I pause the video in Zoom, then change the resolution, then go back to Zoom and it happens again.

This only happens in Zoom with the Insta360 Link 2 cameras. It does not happen in other video call services and does not happen with other brands of cameras in Zoom.

The zoom and camera apps are fully up to date. The camera firmware is up to date.

I uninstalled all the apps anyway and did fresh installs. No change.

PC:

Win10 Professional

Ryzen 9 3950X

32GB Ram

RTX2060

Zoom online chat doesn't understand. Insta360 have people trying to investigate the problem.

Anyone have this issue and solved it? How do I fix this please?

In every other platform the camera images are very good indeed, so I would prefer not to send them back.

Thank you.

I am the only user and owner of my Zoom account. Still, I can't change certain security settings (under Settings > Meeting > Security) because Zoom says there are "new security guidelines" and refers me to the "account admin". But I'm the owner/admin and sole user. How is this possible? And how can I solve it?