Hello, my organization recently switched to Zoom's "Workplace Pro" for non-profits.

For the past four years, under our previous Zoom account, we recorded our member meetings with zero issues. Occasionally we'd record them to a computer instead of the cloud, but we never had any issues retrieving the recordings.

We have recorded one previous meeting under our new plan with zero issues. However, this Monday, the meeting host followed all of the usual steps, and all of the people attending the meeting heard and Zoom's notification that the meeting was being recorded, and we also heard when the host ended the recording. However, we never received any of the recording files, and Zoom support is telling us that the recording was never initiated.

I was curious if anyone has a an idea of what happened here? Does Zoom ever have glitches like this? There didn't seem to be any issues with our host's internet bandwidth during the meeting. 

Thank you! 

It is absolutely frustrating every time I close a zoom meeting the application remains open and minimizes itself to the notifications area. Who thought this was a good idea? I would like to close the application and be done with it. This becomes a multi-step process to close out of zoom after every meeting that is a waste of my time. It's even more infuriating that there is no way to turn this option off. I've searched the forum for similar posts and the zoom team marked it as solved. The issue is NOT solved hence why I am resurfacing this issue. It's a complete disregard to the end user and such a waste of resources. 

Please develop a real solution for this problem before closing out this topic.

Hello, does anyone know how I can recover a pdf file that was sent to me through the chat feature? I clicked on it during the meeting and it sent to my download file, but once the meeting was over, it was no longer there. I have searched every single file on my computer and nada. It is essential for me to recover this file to finish my job. pleeeeease tell me it can be recovered???

Hello - I have "Bose SoundLink Flex (Gen 2) Bluetooth speaker. It is producing very low sound during Zoom meetings/webinar (on mobile app) but same spear is working very fine while working fine with YouTube or other audio/video player. Considering that the issue likely lies with my Zoom app, not the speaker; Please let me know how this issue can be resolved?

I am having difficulty with the zoom invites I’ve Been receiving,  as they have no meeting ID or tab to tap onto the call- there is one HTTPS tab which only takes me to google maps - but when I look at the message there’s no option to tab onto a link that connects me to the call ? 

Is there anyone out there that can help me understand why this is? 

Please, PLEASE...is there any way that I can speak with an actually person instead of the AI bot?

Our account details have changed but we didn't change them. I have the account number, the email, the invoice number and everything but the bot can't help.

I am getting an error message saying "Having trouble signing in with this email..." It won't even accept the email address so that I can go to the next page to enter the password. We haven't changed anything on our account and I have the invoice to prove we paid for the year.

Hi everybody,

We have instructors who use our main Zoom instance for teaching classes.  However, some of those same users need to use Zoom in HIPAA compliant environments with additional setting restrictions.  
We can't use the Group feature because we'd need to move the instructor into, and out of, the group, depending on whether they're teaching or needing a HIPAA compliant environment.
Would creating a subaccount be the way to go?  Any pitfalls we should be aware of?  Ultimately, we want the user to log in with one set of credentials and choose whether they want to use the main instance/site or the HIPAA instance/site.

Any recommendations would be appreciated.  Thank you!!

It would be really great to have the option to set (or at least see!) my display name every time I join a meeting, at the same time that we get a prompt to check our camera and microphone settings before actually entering. Sometimes I use Zoom for work in different settings where I would like my name to display differently. I would love to be able to set the display name every time I am about to join a meeting, without having to go into my profile on the Zoom website. Is there a way to do this in the existing UI? Or would this be a new feature?